DOS: Help Desk Analyst HDA1 A4 SC3

PEAK Technical Staffing

harrisburg, PA

Apply

JOB DETAILS

SALARY

$17–$20 Per Hour

SKILLS

Americans with Disabilities Act (ADA), Analysis Skills, Artificial Intelligence (AI), Call Centers, Communication Skills, Computer Software, DOS Operating System, Data Cleaning, Flexible Spending Accounts, Government, Hardware Repair, Help Desk, Lift/Move 25 Pounds, Network Operations Center, Problem Solving Skills, Publications, Quality Metrics, Resolve Customer Issues, ServiceNow, Software Administration, Software Installation, Team Player, Technical Research, Time Management

LOCATION

harrisburg, PA

POSTED

12 days ago

Short Description:
AM: Stacy Walker

Help Desk Analyst HDA1 A4 SC3

Hybrid: 5days in office 5days Remote

Complete Description:
They can actually do 8AM 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.
They
may come into the office while they are in training though and once
they get up to speed, then will be put in the telework mix.

The
Help Desk Analyst is doing call center work. They are taking calls and
helping people on the computer with logins, resets and assistance
getting through applications and escalating tickets to tier two when
necessary. There is no wiring, hooking up or unhooking anything, no
remote access nothing like that.

The Call Center
Analyst analyzes and troubleshoots business application support
problems and applies his or her understanding of computer software
and hardware products and application services to resolve user problems.

Role Description:

Receives telephone calls and e-mails from users having problems using
business application or inquiring how to use specific aspects of the
applications.
Ascertains the nature of problem, determine whether
problem is caused by hardware such as modem, printer, cables, or
telephone, or is an application issue and logs in tracking system.
Escalates issues in accordance with defined procedures.
Assists users through problem solving steps.
Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.

Assists in coordination of changes, upgrades and new products, ensuring
systems will operate correctly in current and future environment.
Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
Communicates accurate and useful status updates.
Manages and reports time spent on all work activities.
Follows quality standards.
Able to work in a team environment.
Completes assigned tasks.
Strong communication skills; both written and spoken.

Skills:

Skill	Required / Desired	Amount	of Experience	Expertise Rating	Move
Promptly answer help desk phone	Required
Promptly respond to help desk emails	Required
Perform agency computer repairs, as needed	Required
Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource	Required
Install software/updates on agency computers as needed	Required
Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports	Required
Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery	Required
Create ServiceNow incidents for all phone and email requests	Required
Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment	Required

Questions:
Question 1
The vendor rate is *** Do you accept?
Question 2
Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program. Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, andlifting upto 25 pounds, with or without reasonable accommodation. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.

About the Company

PEAK Technical Staffing

For over 50 years, PEAK has excelled in providing comprehensive staffing and workforce solutions. We go beyond traditional staffing to offer a holistic, on-demand workforce model, addressing every facet of your workforce needs.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1968

WEBSITE

http://www.peaktechnical.com

Resume Resources

Free Resume Templates Free Resume Builder