DoW SkillBridge Internship: Process Documentation Analyst
Industry Provider: Forward Edge AI
SkillBridge Provider: Vets2PM, LLC
Location:National Capital Region/Pentagon-area support Hybrid
Requirement: Must be active-duty U.S. Military Service Member who qualifies for participation in the DoW SkillBridge Program.
To Apply:
Return to this posting and click 'Apply.'
Position Summary:
Forward Edge-AI is seeking transitioning Service members to participate in the DoW SkillBridge Program as Process Documentation Analysts supporting a Department of the Air Force business operations and digital transformation program.
Participants will work directly with Government Action Officers, functional stakeholders, and Forward Edge-AI program leadership to understand and document how critical business processes are performed.
The role includes structured discovery sessions, process walkthroughs, current-state documentation, artifact development, and identification of gaps, risks, bottlenecks, undocumented dependencies, manual workarounds, and institutional-knowledge concerns.
This role allows transitioning Service members to apply military operational and staff experiences to federal consulting, program management, process improvement, and business transformation. s im
Key Responsibilities:
- Conduct structured discovery sessions and process walkthroughs with assigned Government Action Officers and functional stakeholders.
- Review existing process documentation, policies, guidance, templates, systems, and reference materials.
- Capture how business processes operate from initiation through completion, including triggers, steps, responsible parties, decisions, approvals, hand-offs, systems, inputs, outputs, dependencies, and completion criteria.
- Develop draft SOPs and desktop procedures using established templates and documentation standards.
- Create current-state process maps, workflow diagrams, checklists, templates, quick-reference guides, responsibility matrices, and supporting materials.
- Identify missing or outdated documentation, differences between established procedures and actual execution, recurring rework, manual workarounds, and dependencies on individual personnel.
- Document potential operational, compliance, schedule, workforce, continuity, data, and execution risks for leadership review.
- Conduct artifact playback sessions with Action Officers, incorporate comments, maintain version control and artifact status, and track unresolved questions.
- Support organization of completed artifacts within designated repositories and participate in quality reviews to promote consistency across lines of effort.
Expected Work Products:
WORKPRODUCT
| OBJECTIVE
|
SOPs
| Establishrepeatableend-to-endoperatingprocedures
|
DesktopProcedures
| Providedetailedinstructionsforspecificactivities
|
ProcessMaps
| Visuallydocumentcurrent-stateworkflows
|
RACIMatrices
| Clarifyroles,responsibilities,andhandoffs
|
Checklists&Templates
| Standardizerecurringactivities
|
Risk&GapRegisters
| Identifyweaknesses,dependencies,andpotentialprocessrisks
|
Decision/EscalationMaps
| Documentdecisionpointsandappropriateauthorities
|
Quick-ReferenceGuides
| Makerecurringprocesseseasiertounderstandandexecute
|
DiscoveryRecords
| Preserveinformationobtainedduringprocesswalkthroughs
|
ValidationRecords
| Documentstakeholderreviewandvalidation
|
Required Qualifications:
- Current U.S. Armed Forces Service member eligible and approved, or able to obtain approval, for DoD SkillBridge participation.
- Experience in military operations, administration, program management, project management, headquarters staff, logistics, finance, IT, acquisition, personnel, or another structured functional environment.
- Strong written and verbal communication skills and the ability to organize complex explanations into logical processes.
- Strong attention to detail and the ability to ask effective follow-up questions and identify missing information.
- Ability to manage multiple assignments and deadlines.
- Proficiency with Microsoft Office applications.
- Ability to interact professionally with military, civilians, and contractor stakeholders.
Preferred Qualifications:
- Previous experience as a military Action Officer, staff officer/NCO, program/project manager, operations specialist, executive support professional, or process owner.
- Experience supporting DoD headquarters or senior-level organizations.
- Experience developing SOPs, continuity books, operating instructions, checklists, policy/procedure documentation, or training materials.
- Familiarity with process mapping, Lean Six Sigma, continuous process improvement, project management, or knowledge management.
- Experience with Microsoft Visio, SharePoint, Teams, Power BI, or Power Automate.
- PMP, CAPM, Lean Six Sigma, Scrum, or related training/certification.
Vets2PM Provides:
- Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.
- PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.
- Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.
Other:
Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship.