Draws Coordinator

Draws Coordinator (Entry-Level)

Department: Draws — Merchants Mortgage & Trust Corporation (MMTC)

Location: Denver (DTC), CO  |  Tampa, FL  |

Schedule: In-office 3 days/week minimum; 5 days/week preferred

Status: Full-Time

About the Role

MMTC is a commercial-purpose-only lender specializing in fix-and-flip, multi-family, and ground-up construction financing. The Draws Department manages construction and rehab loan disbursements across MMTC's portfolio, ensuring accurate, timely fund releases tied to project progress and inspection results.

This entry-level role supports the department's core draw processing and borrower-service functions, working alongside inspection review and draw disbursement staff. It's an opportunity to build a foundation in construction loan servicing within a growing department central to the company's Draws Management initiative.

Job Responsibilities

        Process incoming draw requests: intake, documentation review, and data entry into cloud-based loan servicing systems

        Communicate directly with borrowers and contractors by phone and email in a professional, customer service-focused manner regarding draw status, required documentation, and disbursement timing

        Review and organize draw packages, inspection reports, lien waivers, and related documents (PDF/Adobe Pro, Office 365)

        Track multiple loans and draw requests simultaneously across a shared queue, prioritizing by deadline and loan status

        Coordinate with inspection reviewers and disbursement staff to keep draws moving through the approval pipeline

        Maintain accurate, audit-ready records within the loan origination/servicing system

        Escalate exceptions, delays, or borrower disputes to senior Draws staff as needed

Required Skills & Qualifications

        Basic computer proficiency; comfortable operating in a cloud-based environment across browser- and app-based platforms and multiple OS types

        Working knowledge of Office 365 and Adobe Acrobat Pro

        Strong multi-tasking ability — comfortable managing a high-volume queue of concurrent loan files

        Excellent verbal and written communication skills with customer-service orientation

        Must be available to work in-office as required by management, such as a minimum of 3 days per week (5 preferred)

        High school diploma or equivalent required; college coursework in finance, business, or a related field a plus

        Prior experience in mortgage servicing, construction lending, or customer service preferred but not required

      Must be legally authorized to work in the United States.

        Background check and credit review required as a condition of employment.

What Success Looks Like

        Draws are processed accurately and within department turnaround targets

        Borrowers and contractors receive clear, timely, professional communication

        Documentation is complete, well-organized, and audit-ready

        Able to ramp up on multiple loan files without dropping deadlines

Equal Opportunity Employer

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability