DRC-Help Desk Analyst 2-Video Support/ HD2

AM:Brian Gross

**reopening at agency request. NEW submittals only please**

Job will be in person working in London, Ohio. equipment supplied

ODRC expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.

Video Support Specialist

Education:

Preferred Education: 4-year college degree

Years of Relevant Experience: 2 years

Key Skills:

Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.

Utilize Microsoft O365

Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network

Use professional written and oral communication

Work successfully across multiple teams

Provide analytical and troubleshooting support for video endpoints and fiber networks

Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences

Prefer experience with Polycom and Cisco infrastructure and endpoints

Provide limited audio/video support for management off-site activities

Maintain strict confidentiality for all videoconferencing activities

Report operational and technical issues to managers.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Experience with Polycom and Cisco infrastructure and endpoints	Highly desired	0
College degree	Required	4	Years
Utilize Microsoft Officer 365	Required	0
Use professional written and oral communication	Required	0
Work successfully across multiple teams	Required	0

Questions

No.	Question
Question1	Please confirm if your candidate is ready to work full time in London office instead of hybrid if selected for this position.
Question2	Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.