Drilling Optimization Specialist

The primary objectives of the Field Engineering (FE) Department within M/D Totco are to provide feedback during the new product development (NPD) cycle, perform quality assessments on products and ensure a sufficient support structure exists before the commercial release. These individuals also serve as a conduit for communicating issues & feedback from Operations to Product and Engineering teams. This helps prioritize sustaining activities against new features on their backlog.

This requires an understanding of field operations, customer expectations, the product development process, and both sales and support structures.

Some of the key responsibilities are identified below:

• Coordination of visits to field stores and rigs to maintain relationships and a good understanding of technician capabilities and customer expectations.
• Actively participate in design reviews and other steps within the NPD cycle, ensuring potential issues are brought to the attention of the design team as soon as possible.
• Create, review, and regularly revise product technical documentation.
• Manage software & configuration files associated to MDT products and their components, to create and maintain standardized deployment processes.
• Create quantified plans for testing new products in laboratory and field environments.
• Ability to provide onsite and remote support for all MDT products when needed.
• Coordinate field tests with stakeholders, deploy the product to perform the test, document the results, and communicate the findings to the development team.
• Collect & record feedback from Operations on issues with existing products. Work with teammates and stakeholders to identify root cause, then coordinate with other groups as needed to implement long term resolutions.