At Chick-fil-A, our Drive Thru Director is more than a manager—they are the leader responsible for creating an exceptional Drive Thru experience through speed, accuracy, and genuine hospitality. As a member of our leadership team, you'll develop people, improve systems, and create strategies that help our restaurant operate at the highest level.
This role is ideal for a servant-hearted leader who thrives in a fast-paced environment, enjoys coaching others, and is passionate about delivering remarkable guest experiences. Working alongside the Operator and Executive Leadership Team, you'll help build a culture of excellence while leading one of the most important areas of our business.
Responsibilities
- Lead all aspects of Drive Thru operations with a focus on speed, accuracy, hospitality, and operational excellence.
- Coach, mentor, and develop Front of House leaders, supervisors, trainers, and future leaders.
- Foster a culture of accountability, continuous improvement, and servant leadership.
- Lead daily Drive Thru huddles and communicate goals, expectations, and performance metrics.
- Analyze operational reports and identify opportunities to improve guest experience and Drive Thru performance.
- Partner with the leadership team to improve labor efficiency, productivity, and staffing strategies.
- Ensure all Front of House team members consistently follow Chick-fil-A policies, procedures, and brand standards.
- Provide ongoing coaching, performance feedback, and team member evaluations.
- Promote a positive and motivating team culture through recognition, contests, and leadership development.
- Oversee Drive Thru equipment, inventory, organization, and overall operational readiness.
- Protect the Chick-fil-A brand by ensuring food quality, presentation, cleanliness, and hospitality standards are consistently met.
- Respond quickly and effectively to operational challenges while maintaining a positive guest and team member experience.
- Collaborate with Executive Leadership on operational improvements, equipment needs, and long-term strategies.
- Perform other leadership responsibilities as assigned by the Operator.
Qualifications
- 2+ years of leadership experience in a fast-paced restaurant or hospitality environment preferred.
- Proven ability to lead, coach, and develop high-performing teams.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to think strategically while remaining hands-on in daily operations.
- Highly organized with strong attention to detail.
- Passion for delivering exceptional guest experiences.
- Flexible availability, including early mornings, evenings, and weekends.
- Ability to thrive in a fast-paced, high-volume environment.
- Demonstrates integrity, professionalism, humility, and a servant leadership mindset.
Benefits
- Competitive pay
- Medical, Dental & Vision Insurance
- 401(k) with employer match
- Paid Time Off
- Free meal with every shift (subject to Chick-fil-A policy)
- Flexible scheduling
- Closed Sundays
- Scholarship opportunities
- Gym reimbursement
- Cell phone reimbursement
- A fun, team-oriented work environment where you can positively influence others
- Learn firsthand from an experienced Operator and Restaurant Leadership Team
- Intentional coaching, growth, and development to help you reach your professional goals
Why You'll Love Working at Chick-fil-A
- Lead with Purpose – Make a lasting impact by developing people and creating remarkable guest experiences every day.
- Grow Your Career – Receive intentional coaching, leadership development, and opportunities for advancement.
- Make an Impact – Help shape the culture, systems, and future success of one of the restaurant's most important areas.
- Supportive Leadership – Work alongside an experienced Operator and leadership team committed to your success.
- Work-Life Balance – Enjoy flexible scheduling and Sundays off.
What Makes You a Great Fit
- You lead with humility, integrity, and a servant's heart.
- You naturally motivate and inspire others to perform at their best.
- You enjoy coaching, mentoring, and developing future leaders.
- You thrive in a fast-paced, high-energy environment.
- You are proactive, organized, and solutions-focused.
- You communicate clearly and confidently with leaders and team members alike.
- You embrace accountability and continuous improvement.
- You build strong relationships and create a positive team culture.
- You take ownership and consistently lead by example.
- You are passionate about delivering an exceptional guest experience every time.
Work schedule
- Day shift
- Night shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Employee discount
- Paid training