General Purpose:The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.Essential (primary) Functions:The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.Secondary Functions:Any and all other tasks assignedEssential Physical Requirements:Good vision, general and closeGood hearingManual DexterityStanding, bending, stretching and walking throughout shiftPush and pull heavy objectsLift and carry 30 poundsMaintain good personal hygiene/uniformEssential social & Mental Requirements:Able to use computer registerBasic reading, writing and math skillsRetain verbal requestsGood verbal skillsAble to work shift workRetain menu item informationAble to market the menuAble to handle guest complaintsWorks well with othersAble to count changeMaintain composure while under stress
Steak ‘n Shake was founded in February, 1934 in Normal, Illinois. Gus Belt, Steak ‘n Shake’s founder, pioneered the concept of premium burgers and milk shakes.
For over 80 years, the company’s name has been symbolic of its heritage. The word “steak” stood for STEAKBURGER. The term “shake” stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes in the business. To prove his point that his burgers were exceptionally prime, he would wheel in a barrel of steaks (including round, sirloin, and T-bones) and grind the meat into burgers right in front of the guests. Hence arose the origin of our famous slogan, “In Sight It Must Be Right.”
After 80 years, we are continuing Steak n Shake’s tradition of serving the country’s best, freshest, and tastiest burgers and shakes.