Business Solutions, Calculators, Cellular Telephone, Class B License, Communication Skills, Copying Machines, Customer Satisfaction, Customer Support/Service, Detail Oriented, Driver's License, Fax Machines, Federal Laws and Regulations, Forklift, Interpersonal Skills, Loading/Unloading, Material Moving, Office Equipment, Operating Systems, People Management, Physical Demands, Presentation/Verbal Skills, Printers, Product Shipments, Safety Process, Sales, Schedule Development, State Laws and Regulations, Time Management, Truck Driver, Writing Skills
Job Summary:
Responsible for meeting customer needs by:
- Pick up/deliver customer's trucks as directed by scheduler
- Visually inspecting units for physical damage and reporting such damage to customer prior to taking possession of the truck
- Reporting damage or needed repairs on company vehicles to Scheduler and/or Manager
- Exploring sales opportunities when appropriate by greeting and assisting customers with their needs, including directing them to the proper sales personnel
- Promoting a positive company image by assisting with technical knowledge of truck operation upon delivery to dealership or customer
- Performing spot checks of finished products before shipment, which includes looking at key areas of quality
- Keeping interior/exterior of company vehicles clean
- Other duties as assigned
Tools Used: Company and customer vehicles, office machines including computer, business operating system, printers, copiers, fax machines, cell phone, calculator, etc
Safety
Equipment: Safety glasses, safety shoes with metatarsal guards, earplugs, gloves, etc.
Essential Functions / Competency:
- A valid Class B driver's license is required for this position; must have a good driving record
- Drive truck with capacity of less than 3 tons to transport and deliver according to the schedule
- Maintain truck logs according to state and federal regulations
- Operate trucks and forklift trucks for safe loading and unloading
- Use fine motor skills to safely position blocks and straps, chains, or binders to secure load for transport
- Have an eye for detail while cleaning, inspecting, and servicing vehicle.
- Be a self-starter who is conscientious with full scope of the job, including customer satisfaction, focusing on time urgency issues.
- Maintain effective communication between Scheduler or Manager; exhibit clear and precise oral and written communications skills to deal with people from different backgrounds.
- Ability to deal effectively with customers and dealership salespeople, promoting a positive company image using strong communication skills and positive attitude.
- Must follow safety procedures, including completing maintenance requests, communicating hazards to co-workers and management and wearing any appropriate PPE (Personal Protection Equipment) when in the shop and in vehicles.
Physical Demands
- Prompt and reliable attendance. Overtime and odd hours may be required to meet customer needs.
- Ability to manually move product and materials up to 50 lbs. through regular heavy physical exertion, including but not limited to lifting, carrying, pushing, pulling and bending.
- Ability to sit for extended periods of time while driving.
- Overtime and odd hours may be required to meet customer needs