The Driver Manager is accountable for managing a group of about 50 drivers with the dual goals of maintaining a high level of on time delivery and overall service and supporting driver needs. The position holds a high level of responsibility of service, productivity and driver retention.
This position is in-office/on-site, Monday-Friday 7am-4pm.
You might be a great fit if:
Essential Duties and Responsibilities:
Uses Innovative System and Fleet Commander to monitor fleet activity to ensure on-time driver service.
Coordinates pre-calls and directions.
Manages drivers' time in service and time off to maximize productivity and properly utilize equipment.
Identifies, investigates and documents all service failures.
Evaluates driver performance and recommends disciplinary action as required.
Coordinates and resolves driver issues with other departments.
Investigates and recommends action on additional pay issues to supervisor.
Requirements:
High school diploma required, college or additional training/schooling preferred.
Minimum 2 years customer service experience, dispatch, management, or transportation experience preferred.
Must have working knowledge of Microsoft Office (Outlook, Word, Excel) and have solid computer/technical/typing skills.
Must be able to communicate clearly, handle stressful situations and pay close attention to detail. Must also be able to work and perform as a team player. Must be able to manage multiple projects and tasks simultaneously, and manage a diverse workforce.
Why Melton?