JOB SUMMARY
Job Summary
The Driver will work within the Care Team to transport patients to their OCHC appointments. Behaves in a manner consistent with the mission of OCHC and performs other duties as requested.
Education & Training - High School diploma or equivalent required
- Bus driver physical at the time of hire, renewed every 2 years (Sooner frequency might be necessary per provider)
Licensure & Certifications - Class E Driver's License or CDL with passenger endorsement
- BLS (Basic Life Support) within 6 months of employment
Experience - Driving experience preferred
Job Responsibilities - Schedules transports and ensures rides are correct in EMR and MTM
- Keeps appointments and picks up patients in a timely manner
- Communicates with patients regarding their transportation
- Confirms patients' insurance and communicates all trip fees in advance of the ride. Refers patients to the Sliding Fee Scale when appropriate
- Coordinates with staff and patients to reschedule or cancel clinical appointments as needed
- Communicates with MTM, including changing and cancelling trips and resolving issues
- Coordinates efficient routes to maximize patients assisted daily
- Submits claims to MTM timely and accurately
- Refers patients to CHWs, care management, and other clinic resources as needed
- Participates in meetings, trainings, and activities
- Keeps providers and care team informed of barriers to care and any other pertinent patient information
- Appropriately documents all patient interactions, including phone calls and rides.
- Other duties as assigned
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