Driver & Tire Technician

GENERAL DESCRIPTION The Tire Technician and Driver plays a dual role combining the responsibilities of shuttling fleet vehicles to and from the locations of fleet account customers with the tasks of diagnosing, repairing, and installing tires. When not engaged in driving duties, this role would be performing the duties of tire installation and maintenance, which includes mounting and dismounting tires, balancing, and rotating them, performing minor repairs, and diagnosing and replacing Tire Pressure Monitoring Systems (TPMS). This position also requires maintaining a clean, organized, and efficient shop environment with responsibilities such as stocking tires, organizing the tires, and ensuring all equipment is in proper working order. This role is crucial in ensuring that both fleet operations and tire services are executed with the highest standards of safety and efficiency.

ESSENTIAL FUNCTIONS

• Drive vehicles to and from fleet customer locations, ensuring timely and secure delivery while adhering to all traffic laws.
• Interact professionally with customers during vehicle deliveries, addressing any questions or concerns and providing a positive customer experience.
• Document and report any damages, shortages, or other issues encountered with the vehicle or during delivery, ensuring that all necessary follow-up actions are taken.
• Safely operate the delivery vehicle with caution, maintaining awareness of traffic conditions, pedestrians, and other vehicles.
• When not driving fleet vehicles, perform routine tire maintenance services, including rotations, balancing, and repairs; identifying wear patterns, diagnosing tire issues, patching or plugging minor punctures, and ensuring all tires meet safety standards.
• Diagnose issues with Tire Pressure Monitoring Systems (TPMS) and replace sensors or modules as needed, using specialized tools to read and reset TPMS codes and ensuring that systems are calibrated and functioning correctly.
• Accurately complete work orders and associated documentation, ensuring all services performed are properly recorded, detailing the work done, parts used, and any additional customer notes, ensuring transparency and clarity in service records.
• Maintain a clean, organized, and safe working environment in the shop, including regular cleaning of work areas, proper storage of tools and equipment, stocking tires, organizing tire rooms, conducting routine checks on equipment to ensure it is in good working order, and reporting any maintenance needs.
• Adhere to all safety protocols and best practices to ensure a safe working environment: wearing personal protective equipment (PPE), following company safety guidelines, staying updated on OSHA regulations, and ensuring compliance with DOT regulations when driving, including maintaining a valid drivers license and following all motor vehicle laws.
• Provide courteous and efficient service to customers, both in the shop and during vehicle shuttling, addressing customer inquiries, offering advice on tire care, ensuring customer satisfaction with services provided, and maintaining professional communication with co-workers, fleet account representatives, and customers.
• Actively participate in ongoing training programs to enhance technical skills and knowledge, staying informed on tire maintenance and repair, and applying learned techniques to improve service quality and efficiency.