DUTIES AND RESPONSIBILITIES:
- Monitors employee compliance with regards to gaming regulations; Casino, Tribal, Federal, and State rules, policies and procedures.
- Reports compliance deficiencies to department manager(s).
- Creates and delivers daily shift reports to General Manager, Human Resources and other Associate Managers (MOD’S)
- Responds promptly to guest and/or employee complaints, settling disputes or complaints amicably and diplomatically.
- Protects all assets and Liabilities of the Casino.
- Reports ideas, problems and concerns; recommends changes; and channels complaints to respective department managers.
- Maintains the cognizance of Dakota Sioux Casino & Hotel’s programs and policies.
- Cooperates and coordinates with department manager(s) and supervisor(s) on matters of collective concern.
- Performs necessary procedures and gathers all required paperwork for verification of a Jackpot.
- Other duties and responsibilities as necessary to fulfill the requirements of this position.
EDUCATION:
High school diploma or GED required. Associate’s degree preferred.
MINIMUM QUALIFICATIONS:
Minimum of three years in gaming, preferably supervisory experience. Must have knowledge in the games played at Dakota Sioux Casino & Hotel; such as Black Jack, different Poker Games, and Craps, Slots, and Sports Book betting. Must have thorough knowledge of casino operations, policies, and procedures.
OTHER:
Must obtain a Key Gaming License, Ability to handle diverse situations/or people, Excellent communication skills; both written and verbal. Must demonstrate excellent attendance practices, and must be able to work 8+ hours if necessary.
PHYSICAL REQUIREMENTS:
Ability to frequently bend, stoop, twist, and reach; Sitting, standing or walking for extended periods of time.