DSD Dispatcher

J & J Snack Foods Corp

TN

JOB DETAILS
SALARY
SKILLS
Analysis Skills, Call Volume, Communication Skills, Customer Support/Service, Dental Insurance, Exceeded Sales Goal, Follow Through, Interpersonal Skills, Life Insurance, Maintenance Services, Mobile Devices, Multitasking, Problem Solving Skills, Team Player, Telephone Skills, Vision Plan
LOCATION
TN
POSTED
26 days ago

Overview of Job Responsibilities:

ICEE DSD Dispatcher is required to be quick at multi-tasking. Must have the ability to retain information given. Must be able to work in a fast-paced environment and work as a team player. Ability to handle high call volumes from field personnel daily.

Strong organizational skills. Strong follow-up skills. Must type 45 wpm. Must have previous dispatching background in routing and mapping.

Essential Functions:

  • Run daily reports for area Service Managers
  • Routing and scheduling of multiple Field Personnel daily
  • Handling priority accounts and managing work volume in each area
  • Calling Customers every day with updates and ETA's
  • Updating Field Managers daily with new calls and priority calls that come in
  • Communicating to Field Personnel constantly on phones, email, & PDA
  • Routing and re-routing calls sent to Technicians / Route Drivers on minute's notice
  • Closing out high volumes of calls

Competencies:

  • Strong attendance Record
  • Strong knowledge of Dispatch functions and work flow with all areas in Dispatch
  • Positive and friendly attitude
  • Ability to multi-task in a fast paced department with ability to follow through with each task given
  • Ability to work in a Team Environment and assisting fellow co-workers when needed
  • ability to adapt to ongoing changes in procedures and policies
  • Able to process high volumes of work on a daily basis with positive outcome
  • Strong knowledge in map reading with the understanding of routing calls

EDUCATION AND EXPERIENCE:

  • Prior role dispatching service techs with a minimum 1 to 2 years' experience is preferred.
  • Demonstrated problem-solving skills and analytical skills.
  • Excellent customer service skills, communication skills, and interpersonal skills.
  • Track record of meeting or exceeding department performance goals.

Pay: from $19.50/hour based on experience education, skills, training, and certifications

Schedule: Tuesday - Friday, 9am-6pm and Saturday, 7am-4pm

ICEE offers its Employees:

  • Paid holidays, Sick time and Paid vacation
  • Birthday Holiday (Must be used within Employee Birthday Month)
  • Medical, Dental, Vision Insurance
  • Employee Stock Purchase Program
  • Life Insurance
  • 401 (k) Plan

…and much more!!!

EEO STATEMENT

ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veterans status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

#ICEE1

About the Company

J

J & J Snack Foods Corp

J&J Snack Foods Corp. (NASDAQ: JJSF) is a leader and innovator in the snack food industry, providing nutritional and affordable branded niche snack foods and beverages to foodservice and retail supermarket outlets. Our portfolio of products include soft pretzels, frozen beverages, frozen juice treats and desserts, stuffed sandwiches, burritos, churros, fruit pies, funnel cakes, cookies and bakery goods under 25 assorted brand names. Manufactured and distributed nationwide, our principal products include SUPERPRETZEL, PRETZEL FILLERS and other soft pretzels, ICEE, SLUSH PUPPIE newly-acquired Dippin' Dots, and ARCTIC BLAST frozen beverages, LUIGI’S Real Italian Ice, MINUTE MAID* frozen juice bars and ices, WHOLE FRUIT fruit bars, sorbet and organic juice tubes, , MARY B’S biscuits and dumplings, DADDY RAY’S fig and fruit bars, TIO PEPE’S and CALIFORNIA CHURROS churros, THE FUNNEL CAKE FACTORY funnel cakes, and several cookie brands within COUNTRY HOME BAKERS. For more information, please visit us at www.jjsnack.com. *MINUTE MAID is a registered trademark of The Coca-Cola Company.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Food and Beverage Production
FOUNDED
1971
WEBSITE
http://www.jjsnack.com