DSHS ESA DCS Support Enforcement Technician
Salary
$3,653.00 - $4,866.00 Monthly
Location
Spokane County - Spokane, WA
Job Type
Full Time - Permanent
Job Number
2026-05197
Department
Dept. of Social and Health Services
Division
ESA
Opening Date
06/24/2026
Closing Date
7/1/2026 11:59 PM Pacific
Salary Information
The high end of the salary range, Step M is typically a longevity step
Description
DSHS ESA DCS - Support Enforcement Technician
Bring your attention to detail, clear communication skills, and sense of purpose to a team that helps support children and builds stronger families across Washington State.
We are hiring for a Support Enforcement Technician, to join DSHSs Division of Child Support (DCS) at our Spokane office. In this role every task, whether entering data, preparing legal documents, or speaking with a parent, has a direct and meaningful impact on people's lives. This role is about accuracy and empathy in equal measure. You'll help ensure that financial and medical support gets to where it's needed most, while providing calm, professional service in situations that can be complex or emotional.
You'll work closely with enforcement officers, legal staff, and community partners to keep cases moving forward and maintain the integrity of vital records. It's detailed work, often fast-paced, but always rewarding.
Please note: This position is 100% in-office with no flexible/hybrid options.
Some of what youll do:
Enter, update, and maintain case data in the Support Enforcement Management System (SEMS), ensuring information is accurate and complete.
Answer incoming calls, providing courteous, accurate, and timely information about child support services. Maintain confidentiality and professionalism when assisting customers, coworkers, and partner agencies.
Receive, log, and process mail, and other incoming documents following internal control procedures and timelines.
Prepare and route outgoing mail, including legal and certified mailings, ensuring all required attachments are included.
Review referrals and applications to determine paternity or adoption status, complete accurate case setup, and route cases to the correct staff or jurisdiction.
Conduct paternity and locate actions by phone, in person, and through credit bureau and database searches to verify client information.
Compile, prepare, and submit legal packets for administrative hearings; prepare and send hearing notices, continuances, and certified mailings.
Respond promptly and professionally to inquiries from clients, other DSHS professionals, county prosecutors, and other agencies, maintaining strict confidentiality.
Receive, record, and process payments, documents, and mail; follow internal controls for deposits and ensure compliance with federal timelines.
Operate imaging and indexing systems to electronically store and organize documents for efficient access and record-keeping.
Participate as an active member of the Customer Service team by collaborating with coworkers, sharing workload coverage, and supporting shared goals.
Coordinate with outside vendors to serve legal documents, resolve service issues, and provide timely updates to SEOs and CLOs.
Perform other clerical duties as assigned to ensure the efficient flow of information and services of the division.
Who should apply?
We are seeking professionals who meet one of the following qualifications:
OR
Two years of customer service-related experience* in a program or service area involving research, investigation, auditing, reporting, administration, law enforcement, community relations, or a closely related field.
Note: Equivalent education and/or experience may substitute year for year.
Knowledge, skills, and abilities we are looking for:
Can meet the physical demands for this position: Frequently requires handling, lifting, and moving boxes of envelopes, full mail bins, and office recycle containers for mailing and shredding needs.
Knowledge of Washington State's Child Support Program: Understands federal and state regulations, agency policies, and collection practices to support accurate case management and decision-making.
Research and investigation skills: Uses professional skip-tracing techniques to locate individuals, and extracts, compiles, and manages confidential information from secure databases.
Mail and records management: Follows established processes for receiving, scanning, distributing, and securing documents and payments.
Customer service: Provides courteous, empathetic, and professional service to the public, even in emotionally charged situations.
Organization: Balances multiple priorities, adheres to deadlines, and maintains thorough documentation.
Attention to detail: Ensures accuracy when entering and maintaining complex data and records.
Confidentiality: Handles sensitive client information responsibly and in accordance with law and policy.
Communication: Clearly and respectfully exchanges information with diverse individuals by phone, in person, and in writing.
Technical proficiency: Navigates multiple computer databases, imaging systems, and office equipment efficiently.
Interested? Apply today!
Along with your application, please include:
An updated resume
Three professional references with contact information
Questions?
Please reach out to DSHS Recruiter Ricky Luna at ricky.luna@dshs.wa.gov and reference job number #05197.
The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify is a registered trademark of the U.S. Department of Homeland Security" on your website and on printed materials.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
Which of the following best describes how you meet the qualifications for this position?
Required Question
Employer State of Washington
Address View Job Posting for Agency Information
View Job Posting for Location, Washington, 98504
Website http://www.careers.wa.gov