DSHS ESA IT System Administrator

State of Washington

WA

JOB DETAILS
SALARY
$7,508–$10,098 Per Year
SKILLS
Aged Care, Avaya Software, Bar Code Software, Cellular Telephone, Childcare, Collective Bargaining, Community and Social Services, Compensation and Benefits, Computer Maintenance, Computer Programming, Computer Science, Computer Skills, Computer Systems Design, Computer Workstations, Customer Support/Service, Driver's License, Employee Benefits, Flexible Spending Accounts, Government, Hardware Repair, Health Maintenance, Healthcare, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information Technology Software, Liability Insurance, Local Area Network (LAN), Management of Information Systems/Technology (MIS), Microsoft Office, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows Server, Network Administration/Management, Network Support, Nonprofit, People Management, Problem Solving Skills, Server Hardware, Software Administration, Student Loans, Systems Administration/Management, Systems Analysis, Systems Maintenance, Technical Support, Technology Analysis, Testing, Training Program, Use Tax, Willing to Travel
LOCATION
WA
POSTED
3 days ago

DSHS ESA IT System Administrator

Salary

$7,508.00 - $10,098.00 Monthly

Location

Multiple Locations Statewide, WA

Job Type

Full Time - Permanent

Job Number

2026-05297

Department

Dept. of Social and Health Services

Division

ESA

Opening Date

06/29/2026

Closing Date

7/8/2026 11:59 PM Pacific

  • Description
  • Benefits

Description

DSHS IT System Administration - Journey

The Department of Social and Health Services is seeking a System Administrator to join our Service Desk which provides statewide technical support to the Economic Services Administration, Community Services Division. This is an excellent opportunity to use your IT skills to support the technical needs of our employees. in person training will be required in either Spokane, Clallam, Thurston, or Pierce County.

Some of what youll do

  • Provide remote systems administration involving systems analysis, planning, and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware, software systems, and systems environment
  • Ensure security and availability of the Automated Client Eligibility System (ACES), Electronic Jobs Automated System, and Barcode system
  • Diagnose and repair server hardware and provide server administration
  • Receive remote technical assistance call requests through Avaya
  • Provide network support services related to Local Area Network involving planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of physical network components
  • Provide primary technical and customer support for Economic Services Administration IT Systems
  • Participate in and lead regional and/or statewide projects
  • Administration of mobile phones/communication devices
  • Manage auxiliary IT devices and software resources

Were looking for professionals who have

  • A Bachelors Degree including nine semester or 15 quarter hours of computer science courses AND four years of consultative, administrative, or

supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing or programming computer systems applications or databases.

OR

  • An Associates degree or completion of an accredited vocational training program in an information technology or related program AND six years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience or analyzing, designing or programming computer systems applications or databases.

OR

  • Eight years of Information Technology experience.

Experience may substitute year for year of the required education.

Concurrently: a minimum of three years (within the last (4) years) experience implementing, maintaining, supporting, and administering

multiple Windows 10 workstations or newer, MS Windows 2019 Server or newer, Microsoft Office 2019 or O365 or newer.

In this job, you will primarily have remote interaction with users, vendors, offsite personnel, and management via phone or using Remote Assistance/RDP to resolve complex issues. On occasion, you may be requested to travel to other locations to provide support.

Pierce County employees are eligible to receive an Orca Card for transportation needs.

Interested?

Please include three references with your application.

Questions? Contact DSHS Recruiter and reference 05297.

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify is a registered trademark of the U.S. Department of Homeland Security

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov

About the Company

S

State of Washington