DSHS ESA Support Enforcement Technician

DSHS ESA Support Enforcement Technician

Salary

$3,653.00 - $4,866.00 Monthly

Location

Chelan County - Wenatchee, WA

Job Type

Full Time - Permanent

Job Number

2026-05859

Department

Dept. of Social and Health Services

Division

ESA

Opening Date

07/16/2026

Closing Date

7/23/2026 11:59 PM Pacific

Salary Information

The high end of the salary range, Step M is typically a longevity step

• Description
• Benefits
• Questions

Description

DSHS ESA - Support Enforcement Technician

If you have a passion for providing excellent customer service and enjoy working in a fast-paced environment with a variety of tasks within a positive team setting, consider this exciting opportunity. The Economic Services Administration (ESA), Division of Child Support (DCS) is currently seeking a Support Enforcement Technician to join our team in Wenatchee, Washington.

In this role, you will use your knowledge and independent judgment to provide essential child support services to families across the community. This position directly supports Support Enforcement Officers by assisting with case setup, locating parents and custodial parties, and coordinating services with outside partners. Using a variety of computer systems, technology, telephone, and in-person interactions, you will help ensure timely, accurate, and effective child support services, playing a key role in promoting financial stability and well-being for children and families.

Some of what youll do:

• Enter, review, and maintain accurate case information in the Support Enforcement Management System (SEMS), including screening, transferring, and setting up new cases using independent judgment.
• Provide professional customer service using a multi-line phone system and in-person contact, responding to inquiries from clients, staff, and partner agencies while adhering to confidentiality requirements and de-escalating sensitive situations.
• Conduct paternity establishment, locate activities, and case research by accessing multiple databases, credit bureau information, and documentation to determine appropriate case actions.
• Support Support Enforcement Officers, Claims Officers, and County Prosecutors by updating case data, preparing legal documents and packets, submitting materials to the Office of Administrative Hearings, and issuing notices of hearings or continuances.
• Review referrals and specialized caseloads to determine paternity or adoption status, obtain Paternity Affidavits and Certified Birth Records, and identify cases appropriate for transfer to a Support Enforcement Officer.
• Process payments, mail, and documents in compliance with strict internal controls and federal timelines, including receipting payments, preparing deposits, imaging and indexing records, and managing certified and outgoing mail.
• Coordinate services with outside vendors and work collaboratively within the Customer Service team to meet service goals, provide coverage as needed, and deliver internal support to Support Enforcement Officers and Claims Officers.

What were looking for:

• Consistent attendance, reliability, and punctuality.
• Ability to work effectively as part of a team while also working independently.
• Ability to identify discrepancies, follow established procedures, and produce accurate, high-quality work with close attention to detail.
• Commitment to confidentiality, professionalism, and ethical conduct.
• Strong customer service skills, including the ability to interact effectively with individuals who may be emotionally charged or challenging.
• Ability to stay focused, adaptable, and productive in a fast-paced work environment.
• Skill in managing multiple priorities, shifting tasks, and meeting deadlines.
• Proficiency with keyboarding and Microsoft Windows programs, along with the ability to understand and communicate child support-related statutes, regulations, and programs.

Who should apply?

We are searching for professionals with:

• Two years of college level coursework

OR

• Two years of customer service related experience within a program and/or services related to research, investigation, auditing, writing, reporting, administration, law enforcement, community relations, or allied field

OR

• An equivalent combination of education and related experience, totaling two years

Additional information:

• Work schedule: Monday through Friday, 8:00 AM - 5:00 PM, 100% in-office

Interested?

Along with your application, please include:

• An updated resume
• A letter of interest
• Three professional references with contact information

Questions?

Please reach out to DSHS Recruiter Ricky Luna at ricky.luna@dshs.wa.gov and reference job number #05859.

Would you like to learn more about Division of Child Support? Click HERE.

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

Which of the following best describes your qualifications for this position?

• I have completed at least two years of college-level coursework.
• I have at least two years of customer service-related experience in a program or service involving research, investigation, auditing, writing, reporting, administration, law enforcement, community relations, or a related field.
• I have an equivalent combination of education and related experience totaling two years.
• None of the above.

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov