DSS Service Management Lead

EY

Seattle, WA

Apply

JOB DETAILS

SALARY

$152,700–$294,000 Per Year

SKILLS

Artificial Intelligence (AI), Business Development, Business Services, Capital Markets, Change Management, Communication Skills, Consulting, Customer Relations, Customer Support/Service, Customer/Client Research, Ecosystems, Enterprise Protection, Geography, IT Service Management (ITSM), Information Technology & Information Systems, Information/Data Security (InfoSec), Interpersonal Skills, Laptop PC, Leadership, Loss Prevention, Mobile Devices, Multitasking, Presentation/Verbal Skills, Project/Program Management, Protective Services, Resource Management, Risk Management, Team Lead/Manager, Technical Support, User Interface/Experience (UI/UX), Work From Home, Writing Skills

LOCATION

Seattle, WA

POSTED

2 days ago

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through three business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly. Enterprise Technology (ET) - ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. **The opportunity** The Data Security Services (DSS) team is responsible for the design, implementation and maintenance of processes and supporting technologies with the aim to identify, detect and prevent misuse, unauthorized access and/or improper handling of sensitive data. The DSS Service Management Lead will directly report to Global lead of Data Security Services and will be responsible for interfacing with internal customers and stakeholders in delivering enterprise scale data security services across EY organization. **Your key responsibilities** The DSS Service Management Lead will be primarily responsible for: + Lead team of experienced Area Service Managers who are primary contact of their customers providing Data Loss Prevention (DLP) and other Data Security Services. + Lead Service Management Support team members providing project management, change management, process framework and reporting support for the three DSS functions. + This role will work closely with other DSS leads to develop, design and execution of Data Security Services strategy that is overall aligned with EY Information Security strategy. + Direct support DSS customers and other key stakeholders on continuous service improvement, including but not limited to gather their feedback, articulate DSS strategy and roadmap, provide regular service updates. **Skills and attributes for success** + Excellent verbal and written communications skills. + Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change + Ability to deal efficiently with escalations and difficult situations/people under pressure + Ability to facilitate efficient communication across all levels of the DSS service to ensure the project goals and objectives are met + Strong ability to lead and manage resources from various geographic background + Ability to work in time sensitive and stressful situations with ease and professionalism + Possess a versatile communication style that adjusts to the audience; communications to top management will need to be different for lower levels as well as external parties **To qualify for the role you must have** + Demonstrate integrity and judgement within a professional environment + Advanced degree in related discipline or equivalent work experience + Ten or more years of experience in IT Service Management roles + Five or more years of experience in project or program management function + Exceptional judgement, tact and decision-making ability + Outstanding management, interpersonal, communication, organizational and decision-making skills. **Ideally, you'll also have** + Global mindset for working with different cultures and backgrounds + Ability to appropriately balance firm security needs with business impact and benefit **What we look for** We love working with people who are passionate about their job and have amazing skills in their area If you think that: you're an expert in the field with highly developed business and interpersonal skills, you're always ready to face new professional challenges, you're a person with a great sense of humor and you're open to cross-border experiences; it's a role for you. **What we offer you** The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $152,700 to $294,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $183,300 to $334,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.? EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .

About the Company

EY

INDUSTRY

Other/Not Classified

Resume Resources

Free Resume Templates Free Resume Builder