Find Your Fit at DSW
We have a personal relationship with our shoes. You might say were even shoe obsessed. Our shoes tell the world who we are, make us feel great, and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of "We Belong" means that we include many voices at the table with different perspectives, adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, were excited for you to be a part of the evolution of DSW.
Reports to General Store Manager and/or Market Leader
Our Values
• We Love What We Do - Bring positive energy and enthusiasm. • We Own What We Do - Give and receive feedback openly and embrace change as opportunities for growth. • We Do Whats Right - Model high standards of honesty and integrity. • We Belong - Value unique experiences and encourage different perspectives.
Essential Duties and Responsibilities
Be empowered to meet the customer where they are and personalize their experience. You will be responsible for elevating the in-store experience by modeling, supervising, and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI). You will also be a thought partner to the Store Manager in the development and implementation of store strategies. Additionally, you will deliver financial plans to drive KPI performance on a weekly, monthly, quarterly basis. You will foster an environment of recognition, reinforcing behaviors that meet the customer and business needs. You will also be responsible for resolving customer and associate feedback with a sense of urgency.
Be committed to the customer having a consistent positive experience. You will strategically plan and direct the movement of merchandise, responding to customer trends. You will communicate to the Store Manager and/or Market Leader store-specific merchandise inventory recommendations. You will also be responsible for and oversee the execution of sales floor standards, maintenance, and operations. You will partner with the Store Manager to identify top talent and ensure the store is staffed to optimal levels. You will lead by example and hold your team accountable that all policy and procedures are followed.
Bring the power of shoes to life by leveraging in-store and digital services. You will oversee all inventory-related activities, including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS). You will also oversee all omni activities in-store, including but not limited to ChargeSend and Buy Online Pick Up In Store (BOPIS). You will utilize the Store Visit Assessment to identify opportunities and create an action plan to course-correct in a timely manner.
Be responsible for putting the customer first. You will be responsible for all associate timekeeping activities to ensure store labor deliverables are met, including scheduling, forecasting, labor reductions, payroll management, etc. You will build a diverse team that meets the needs of the customer experience. You will partner with the Store Manager in resolving associate and leadership relations matters. You will also participate in the Performance Review process by writing and conducting Leads, Supervisor, and Assistant Manager performance reviews.
Bring fun and energy to everything you do. You will build strong networking relationships to effectively recruit top talent for all positions. You will create and implement a development strategy that fosters a culture of advanced learning and career development. In the absence of a Store Manager, the Co-Manager will assume all responsibilities of the store. You will co-facilitate store meetings as needed and perform other duties as assigned by the Store Manager and/or Market Leader.
Required Skills
• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm. • Proven ability to develop collaborative working relationships. • Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others. • Excellent verbal and written communication skills. • Ability to move with tempo and hold team accountable to meet time-bound expectations. • Proven ability to successfully lead an operationally sound business with little oversight. • Must have availability to meet the needs of the business, including nights, weekends, holidays, and shifts outside of traditional business hours. • Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator). • Must have the ability to spend up to 100% of working time standing or walking around the store. • Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis. • Stoop, kneel, crouch, or crawl on a frequent basis.
Experience
• Minimum of 4 years retail management experience. • Minimum high school graduate of equivalent. • Some college preferred.