Access Authorization, Background Investigation, Billing, Communication Skills, Detail Oriented, Developmental Disabilities, Documentation, Driver's License, Internet Service Providers, Medicaid, Medical Record System, Multitasking, Onboarding, Operational Support, Organizational Skills, Payroll Software/Services, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Coordination, Project/Program Management, Reconciliation, Reporting Skills, Risk, Support Documentation, Team Player, Time Management, Utilization Management, Writing Skills
Now Hiring: Dual Authorization Program Coordinator
Help create seamless support, meaningful connections, and successful outcomes for adults with disabilities.
ECHO is seeking a highly organized, collaborative, and mission-driven professional to join our team as a Dual Authorization Program Coordinator (Dual PC). In this unique and impactful role, you'll serve as the bridge between our Day Support and Group Supported Employment (GSE) programs, ensuring participants receiving services in both programs experience smooth, coordinated, person-centered support.
If you enjoy problem-solving, collaboration, organization, and making a difference every day - this could be the perfect fit for you.
About the Role
The Dual PC will oversee coordination and integration of services for participants enrolled in both Day Support and Group Supported Employment (GSE) programs.
This role ensures services are aligned, documentation is accurate, communication is seamless, and participants receive high-quality, uninterrupted support across programs.
You'll collaborate closely with Program Managers, Day and Employment Support Specialists, participants, families or guardians, and support teams to help participants succeed both in the community and the workplace.
What You'll Do
Participant & Program Coordination
- Coordinate services for participants authorized in both Day Support and GSE
- Align schedules across programs to prevent service gaps or overlaps
- Support smooth transitions between Day Support activities and employment worksites
- Maintain a consistent, accurate overview of participant services
- Attend intake meetings and assist with onboarding coordination
Documentation & Billing Integrity
- Review documentation for accuracy, completeness, and timeliness
- Validate participant time entries in ECHO's EHR and payroll systems
- Ensure billing readiness and prevent duplication of services
- Write quarterly reports within required timelines
- Review participant factsheets and records for accuracy
- Support reconciliation between Day Support and GSE documentation
ISP & Authorization Alignment
- Monitor WAMS authorizations and service utilization
- Participate in ISP/Person-Centered Planning processes
- Ensure ISP goals and supports are implemented consistently across programs
Attendance & Utilization Management
- Monitor participant attendance, schedules, and service utilization
- Track absences, late arrivals, and scheduling changes
- Identify and communicate concerns related to underutilization or inconsistencies
Cross-Team Collaboration
- Serve as a liaison between Day Support staff, GSE staff, and Program Managers
- Ensure communication between teams is clear, timely, and consistent
- Help staff stay informed on schedules, protocols, and participant needs
Stakeholder Communication
- Coordinate with families, support coordinators, residential providers, and interdisciplinary teams
- Maintain consistent communication across all service areas
Compliance & Quality Assurance
- Support compliance with Medicaid, DBHDS Licensure, and CARF standards
- Assist with incident follow-up, investigations, and human rights documentation as needed
- Help maintain the integrity and quality of participant records
Operational Support
- Assist with participant arrivals/departures and scheduling coordination
- Provide cross-program support during staffing shortages
- Cross-train in both Day Support and GSE operations
- Substitute for ECHO drivers when needed
What You Bring
Bachelor's degree in Human Services + 1 year of experience supporting individuals with developmental disabilities OR Minimum of 5 years of direct experience supporting individuals with developmental disabilities
In addition, you have:
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills
- Attention to detail and professional judgment
- Understanding of clinical risk and person-centered supports
- Experience with EHR systems
- Ability to collaborate effectively across teams
- Flexibility and reliability in a fast-paced environment
- Valid driver's license with satisfactory driving record
- Knowledge of Person-Centered Plans (PCPs) and service authorizations
About ECHO
For 50 years, ECHO has empowered adults with disabilities to achieve their highest level of personal, social, and economic success. Through day support, employment services, transportation, and skill-building opportunities, we help individuals thrive as active members of the community.
Apply Today
If you're looking for a job where you can make a difference AND have your evenings and weekends free, we'd love to meet you.
Apply here: https://echoworks.isolvedhire.com/jobs/
Position Requirement
- Successful completion of drug/alcohol screening and a background check to include fingerprinting