Dual Brands - Carside

Job Description

Thrive Restaurant Group is a family-owned restaurant company that’s been serving communities for over 50 years, and we’re looking for the next member of our family. As we open our innovative dual-branded Applebee’s/IHOP restaurant, we’re building a team that’s passionate about hospitality, teamwork, and creating memorable experiences for every guest—whether they dine in, pick up, or take their meal to go.

We are committed to making a difference in the lives of the people we serve and the communities where we live. If you enjoy working in a fun, family-oriented atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.

Title: Carside To-Go Specialist

Our Purpose

To make a difference by serving every guest with speed, accuracy, and genuine hospitality. As a Carside To-Go Specialist, you'll ensure guests enjoy the same exceptional experience outside the restaurant as they would inside. You'll coordinate and deliver accurate orders from both the Applebee's and IHOP menus while creating a friendly, efficient pickup experience from start to finish.

Essential Responsibilities

• Receive and process to-go orders through online ordering platforms and by phone for both Applebee's and IHOP menu offerings (35%).
• Verify order accuracy, package food according to brand standards, and deliver completed orders to guests at curbside or designated pickup locations (35%).
• Process guest payments accurately and efficiently while providing outstanding customer service (20%).
• Maintain a clean, organized, and stocked to-go area while following restaurant cleanliness and food safety standards (10%).

Qualifications

• A genuine desire to care for others while growing and learning.
• Positive attitude with a passion for hospitality.
• Strong reading, writing, verbal communication, and guest service skills.
• Ability to work efficiently in a fast-paced environment while managing multiple orders.
• Mobility required throughout the entire shift.
• Ability to carry and transport food orders and other items weighing up to 15 pounds multiple times during a shift.
• Ability to maintain cleanliness throughout the restaurant by wiping tables, counters, equipment, and picking up debris as needed.
• Flexibility to support both Applebee's and IHOP operations as business needs require.

Physical Requirements

This position requires regular physical activity throughout each shift. Team members must be able to:

• Move throughout the restaurant and parking lot while communicating effectively with guests and team members.
• Frequently handle and grasp items weighing up to 5 pounds.
• Occasionally lift and/or move items weighing up to 25 pounds.
• Bend, stoop, reach, and stand for extended periods.
• Maintain adequate vision to assess food quality, cleanliness, and operate touchscreen systems.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Compensation

This position is paid at the applicable tip-credit minimum wage, plus tips where permitted by law. Total earnings will vary based on business levels, shift availability, and tips received.

Thrive Restaurant Group is an Equal Opportunity Employer.

Tennessee locations participate in E-Verify as required by state law.