Dual Credit Administrative Coordinator (Student Support Specialist III)

Job Summary

This data-heavy position works closely with dual credit partners, faculty, and the dual credit team to ensure students are prepared to onboard and be successful throughout their dual credit academic career. This role includes behind-the-scenes work regarding prospective, current, and recent dual credit students with the dual credit program at BCTC. The Dual Credit Administrative Coordinator will report directly to the Associate Dean of Dual Credit.

Job Duties:

• Completing data entry related to dual credit course building. This includes but is not limited to working with dual credit advisors and the college course scheduler and requesting schedule details necessary for review.
  
  
• Routing instructor credentials to academic departments for dual credit instructor approvals. This includes but is not limited to working with dual credit advisors, academic coordinators/AD’s/Deans, and tracking and following up on details necessary for review. Finalize eligibility communications with potential instructors.
  
  
• Responsible for sending standard communications under the direction of the Associate Dean from the dual credit office to students and instructors.
  
  
• Work with students to ensure student accounts are set up and students are utilizing these accounts. Serve as a conduit between students and DualEnroll for application and enrollment; between students and BCTC technology services for BlackBoard and UserAccounts
  
  
• Provide outreach to secondary partners regarding dual credit needs (class information, student information, etc.).
  
  
• Serve as a liaison with dual credit instructors and secondary partners to address questions related to account set ups, dual credit instructor responsibilities/processes, student record completion, and scholarships.
  
  
• Assist Assistant Director of Advising & Dual Credit to address KCTCS/CPE clean up reports and waiver/scholarship applications.
  
  
• Review and audit waiver/scholarship applications throughout the academic year to ensure accuracy.
  
  
• Take the lead role in the Momentum Scholarship process.
  
  
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s and 4 years’ experience or equivalent 

Preferred Qualifications:

• Bachelor’s and 6 years’ experience or equivalent

Additional Skills Requested:

• Excellent written, verbal, and interpersonal communication skills.
  
  
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
  
  
• Demonstrated attention to detail and accuracy.
  
  
• Commitment to providing exceptional customer service.
  
  
• Ability to establish and maintain effective working relationships with diverse stakeholders.
  
  
• Proficiency in Microsoft Office and the ability to learn new technology systems.
  
  
• Ability to exercise sound judgment, maintain confidentiality, and work independently as well as collaboratively.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.