Role: Dual-Licensed Skin & Body Expert

Summary:

As a Dual-Licensed Skin & Body Expert, you are a cornerstone of our luxury spa experience—delivering both advanced skincare and therapeutic body treatments with exceptional skill, attentiveness, and elegance. This hybrid role requires a deep understanding of holistic wellness and aesthetics, along with the ability to curate highly personalized experiences that reflect our commitment to excellence and results-driven luxury.

Key Responsibilities:

Skincare & Facial Treatments

• Perform elevated facial treatments tailored to each guest's skin type and goals using high-performance, luxury skincare products.
• Conduct detailed consultations, recommend treatment plans, and educate clients on skincare routines and home-care regimens.
• Maintain expert knowledge of facial techniques, ingredient efficacy, and evolving skincare innovations.

Massage Therapy

• Provide a range of therapeutic and relaxation massage services—including Swedish, deep tissue, lymphatic drainage, and customized bodywork—in a calming and discreet manner.
• Modify techniques and pressure to suit individual client needs and preferences, maintaining utmost comfort and care.
• Uphold standards of professionalism, privacy, and spa etiquette throughout the guest’s treatment journey.

Client Engagement & Retention

• Build lasting relationships through genuine connection, trust, and consistent excellence in service.
• Promote additional treatments and recommend retail products to support guest wellness beyond the spa.
• Foster loyalty and rebooking through personalized follow-up and exceptional guest rapport.

Cleanliness & Compliance

• Maintain pristine treatment rooms with meticulous attention to hygiene, organization, and readiness.
• Follow all protocols for sanitation, state licensing regulations, and brand-specific spa procedures.
• Assist with inventory needs and ensure proper care and storage of tools and equipment.

Experience & Qualifications:

• Valid licenses in both Esthetics and Massage Therapy (State-specific)
• Minimum 2–3 years of experience in a luxury spa or wellness setting
• Advanced training or certification in facial modalities and bodywork is a plus
• Dual expertise in skincare and massage with the ability to seamlessly transition between modalities
• Strong communication and consultation skills
• Refined presentation and professional demeanor in keeping with luxury standards
• Passion for wellness, guest care, and continued learning
• Familiarity with spa booking systems and digital scheduling platforms
• Comfort with retail product knowledge, service enhancement suggestions, and reporting tools

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