Dual Rate Supervisor Table Games

Position Summary: Supervises Table Games dealers to maintain the integrity of assigned games and personnel and mechanically deals table games in a proficient manner

Job Title: Table Games Supervisor (Dual Rate)

Department: Table Games

Reports To: Pit Manager Table Games

FLSA Designation: Exempt

License Type: Gaming

Target Pay: Start - $38.79 One Year - $43.10

Essential Job Functions for Supervisory Role:

• Monitors and supervises all gaming tables in assigned pit
• Supervises player tracking process
• Open and close Table Games in assigned area verifying count as provided by the dealer
• Inspect card decks prior to play
• Track and record player buy-ins, wins, losses and bet amounts
• Monitor bets and payouts and correct as needed
• Complete rating cards for players
• Initiate and verify fills to tables
• Investigate and resolve guest complaints or concerns in accordance with standard procedures
• Maintain security of all games, monies and personnel
• Must respond calmly and makes rational decisions when handling guest issues
• Participates in preparing and delivering written evaluations
• Coaches team members for success while they are dealing on and off a game
• Responsible for enforcing policies and procedures of the company
• Must be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures
• Monitor the volume and quality of pit business and adjust table limits as appropriate within established policy
• Essential Job Functions for Dealer:
• Performs the act of mechanically dealing a game in a proficient manner, according to current Company policies and procedures, applicable gaming regulations and meeting required rounds per hour by game type
• Responsible for handling guest transactions and notifying Table Games Supervisor of any irregularities while advising a Table Games Supervisor or Pit Manager of any disputes or arguments that may arise during the game among players/dealer
• Exchanges currency for gaming chips and pay or collect bets according to house rules in an accurate manner
• Supports and maintains guest service standards at all times while promoting outstanding guest relations
• Assists with the cleanliness of the casino property front and heart of house.
• Performs other duties as assigned

Qualifications:

• Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years dealing or supervisory experience is preferred
• Must be 21 years of age or older
• Must have strong leadership skills with a clear focus on guest service and team member relations as a priority
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Must possess excellent customer relations and communication skills
• Must be able to get along with co-workers and work as a team
• Ability to communicate with Team members and guests
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
• Frequent walking, standing, kneeling, twisting, bending and lifting

Working Conditions:

• Regularly required to stand for extended periods of time, see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
• Must occasionally lift and/or move up to 25 pounds
• Frequently required to stoop and kneel
• Ability to interact with others while maintaining a courteous, positive, and professional demeanor