Dual Shop Manager

• Excellent leadership, organizational and communication skills - embodying brand values and leading from the front.
• Personally flexible with scheduling and available to work retail hours as the first port of call. Effective planning + scheduling the store rosters according to the needs of the business and agreed staffing budgets.
• Ensure that you are scheduled appropriately at each store to match fluctuating business needs.
• Working with the Training and Education Manager to identify training needs and cascade information + policies to all team members.
• Fielding and responding to team questions on customer approach.  
• Motivate and support the sales associates to help the store achieve sales goals. 
• Reinforce store protocol with emphasis on customer service. 
• Report observations on in-store trends, business opportunities, customer profile, and training opportunities for the store team; develop opinions on how best to drive the business forward. 
• Run your business with agility, changing direction and continuously improving based on key indicators and lessons learned.

• Ensure open positions are filled in a timely manner. 
• Maintain low turnover by creating a culture that encompasses our company values. Actively provide coaching and direction to their teams to empower them to achieve their KPI’s through multiple avenues; in the moment, one-on-one touch bases, team meetings, and management meetings.
• Ensures consistent enforcement of our people policies and ensures accurate and timely processing of employee paperwork and payroll.
• Fielding and responding to team questions on company policies.

• Cultivate relationships within the neighborhood for cross-promotional, marketing, and potential amenity opportunities. 
• Review and execute merchandising directives, visual displays, and other in-store activations supporting promotional events or holiday shopping occasions.  
• Proactively identifies opportunities, creates action plans and seeks opportunities to grow their location business and increase repeat customer business.

• Ensure availability of merchandise and inventory to support sales goals. 
• Ensure that inventory is accurate at all times and controls are in place to properly capture all inventory moves. 
• Perform inventory counts to coordinate orders for stock with the support office in a responsible and timely manner, this includes third party items, brands.  

• Ensure the entire store is clean, shop ready and open for business at the appropriate time. 
• Protect employees and customers by providing a safe and clean environment. 
• Manage the cash register bank to assure proper mix of cash and change. 
• Manage weekly bank deposits and transportation of cash from register to safe to deposit. 
• Communicate in a timely manner with the Director of Retail Sales when issues arise which may hamper store operations.

• Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
• Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.
• Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

• Strong experience and aptitude with Point-of-Sale (POS) computer systems. 
• Minimum 4 years of management experience in a retail environment required, preferably in the beauty industry. 
• Bachelor’s degree preferred but not required. 
• Must have flexibility to work a retail schedule including evenings, weekends, and holidays.

• The estimated salary range for this position is $70,000.
• Full-time employees are eligible for medical, dental, and vision insurance, employer paid life insurance, 401k plan, pre-tax commuter benefits, quarterly gratis, employee discount, long-term and short-term disability leave, and much more.
• Time off includes paid company holidays, paid vacation/personal/sick/birthday hours, Summer Fridays, and volunteer time.

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