Administrative Skills, Calendar Management, Detail Oriented, Documentation, Documentation Standards, Event Management, Leadership, Logistics, Microsoft Excel, Multitasking, Operational Support, Organizational Development/Management, Organizational Skills, Project/Program Management, Reporting Dashboards, Reporting Skills, Sales, Sales Support, Standards Development, Team Lead/Manager, Telephone Skills, Time Management
Your Role
The Duals Outreach team is primarily responsible for planning, organizing, and executing community-based events for the dual's population in the Los Angeles and San Diego Counties. The Duals Administrative Support - Sales Coordination, Intermediate will report to the Senior Manager, Duals Outreach and Events. This role is highly detail-oriented and administrative, focusing on calendar management, reporting, team coordination, and operational support. The ideal candidate is highly organized, data-savvy, and comfortable working in a fast-paced, community-focused environment.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Knowledge and Experience
- Requires a minimum of 3 years of experience
- Requires vocational or technical education in addition to prior work experience
- Requires basic job knowledge of systems and procedures obtained through prior work experience or education
- Requires experience supporting sales or/and events in a fast paced environment
- Requires strong proficiency in Microsoft Excel
- Requires experience managing multiple projects, i.e. event coordination or sales activities, and deadlines simultaneously
Your Work
In this role, you will:
- Manage and maintain the outreach event calendar across multiple communities and field team members
- Coordinate logistics for community events, ensuring alignment with outreach goals and timelines
- Collaborate with the outreach team to track upcoming events, deadlines, and deliverables
- Ensure all event details are accurately documented and communicated to internal stakeholders and develop and maintain Excel-based trackers, dashboards, and reports, including generating regular reports, related to event activity to support leadership updates and team planning
- Create and maintain standardized documents, templates, and resources for field teams
- Develop tools to improve organization and efficiency for team members in the field and continuously identify opportunities to improve workflows and team effectiveness
- Ensure all outreach materials and documentation are current, accessible, and easy to use, assist in developing training materials and processing documentation
- Design and maintain job aids and quick-reference guides to support field team success
- Assist in scheduling and coordination of phone coverage during high-volume/peak periods
- Support staffing plans to ensure adequate coverage and responsiveness and help monitor workload and adjust scheduling needs based on demand
Your Work
In this role, you will:
- Manage and maintain the outreach event calendar across multiple communities and field team members
- Coordinate logistics for community events, ensuring alignment with outreach goals and timelines
- Collaborate with the outreach team to track upcoming events, deadlines, and deliverables
- Ensure all event details are accurately documented and communicated to internal stakeholders and develop and maintain Excel-based trackers, dashboards, and reports, including generating regular reports, related to event activity to support leadership updates and team planning
- Create and maintain standardized documents, templates, and resources for field teams
- Develop tools to improve organization and efficiency for team members in the field and continuously identify opportunities to improve workflows and team effectiveness
- Ensure all outreach materials and documentation are current, accessible, and easy to use, assist in developing training materials and processing documentation
- Design and maintain job aids and quick-reference guides to support field team success
- Assist in scheduling and coordination of phone coverage during high-volume/peak periods
- Support staffing plans to ensure adequate coverage and responsiveness and help monitor workload and adjust scheduling needs based on demand
B
Blue Cross and Blue Shield Association
At the Blue Cross and Blue Shield Association (BCBSA), we provide business strategy, technical support and consulting expertise to 36 Blue Cross and Blue Shield companies across the nation, employing more than 1,000 of the best strategic thinkers in the industry. We are a Brand manager that sets quality control standards for the 36 independent companies that use the Blue Cross and Blue Shield Brands, and we serve as a trade association that represents these Blue companies. It is through our involvement that the Blues companies share a united vision and strategy while also benefiting from the local strength of all member companies.
2,000 to 2,499 employees
https://www.bcbs.com/about-us/careers