Duct CSR

RESPONSIBILITIES

May include:

Manage customer orders from order entry through final delivery.
Coordinate domestic transportation, deliveries, and shipment scheduling.
Schedule and track customer orders to ensure on-time delivery.
Coordinate shipments with domestic freight carriers, transportation providers, customers, and internal departments.
Process and manage RMAs, returns, and related customer documentation.
Monitor order and shipment schedules and provide customers with timely updates.
Process customer orders, purchase orders, quotes, RMAs, and shipping information within an ERP system.
Support Sales and other internal departments with customer orders, quotes, and documentation.
Resolve customer inquiries, order issues, delivery concerns, and returns while maintaining excellent customer service.
Maintain accurate records and documentation throughout each order.
Communicate with Production and Shipping regarding order status, scheduling, and customer requirements.
Perform other duties as assigned.
NATURE AND SCOPE

Manages multiple customer orders and transportation schedules with minimal supervision.
Coordinates with customers and cross-functional teams to ensure accurate and on-time deliveries.
Uses sound judgment to resolve customer, scheduling, transportation, and order issues.
Must be able to work effectively under pressure in a fast-paced manufacturing environment.
KNOWLEDGE AND SKILLS

Knowledge of domestic transportation, shipping, and logistics.
Experience coordinating with domestic freight carriers and transportation providers.
Experience coordinating and scheduling customer deliveries.
Experience processing RMAs, returns, and customer orders.
ERP system experience.
Strong Microsoft Office skills, especially Excel.
Excellent communication, organization, and multitasking abilities.
High attention to detail and strong problem-solving skills.
Ability to work effectively under pressure and manage changing priorities.