Durable Medical Equipment Coordinator

About Shepherd Center

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.

The Durable Medical Equipment (DME) Coordinator is highly resourceful, and thrives in fast-moving, unpredictable healthcare environments. This role is a key connector between internal care teams, patients, and suppliers-often navigating complex, time-sensitive situations where success depends on the ability to solve problems in real time, anticipate barriers, and drive positive outcomes with limited direction. The DME Coordinator plays a direct role in ensuring patients leave Shepherd Center with the equipment and support they need to continue their recovery safely.

JOB RESPONSIBILITIES

• Coordinate with suppliers, payers, and internal stakeholders to facilitate authorizations and resolve coverage barriers that may delay equipment delivery
• Communicate patient needs to suppliers and external case managers
• Provide clear, practical guidance on interactions/coordination between suppliers and patients/families
• Ensure all documentation meets payer, compliance, and regulatory standards
• Advocate for patient choice and serve as a central liaison between patients, families, suppliers, payers, case managers, and clinical teams to facilitate timely access to prescribed equipment
• Provide timely updates regarding equipment status, barriers, and anticipated delivery timelines to clinical and case management teams
• Participate in team meetings and ongoing education
• Identify gaps and inefficiencies and propose practical solutions
• Ensure compliance with HIPAA and organizational standards
• Other duties as assigned

REQUIRED MINIMUM EDUCATION

• Associate's degree

REQUIRED MINIMUM CERTIFICATION

• N/A

REQUIRED LICENSURE

• N/A

REQUIRED MINIMUM EXPERIENCE

• Experience working in a hospital setting with knowledge of DME/Respiratory and insurance information desired.

REQUIRED MINIMUM SKILLS

• Strong computer skills (Excel, Word, and general systems navigation)
• Excellent communication and customer service skills
• Proven ability to manage multiple priorities and resolve conflicts
• Strong organizational skills and self-directed work ethic
• Critical Thinking & Decision-Making
• Adaptability & Improvisation
• Conflict Resolution & Diplomacy
• Cross Departmental Collaboration
• Process Awareness & Improvement

PREFERRED QUALIFICATIONS

• Bachelor's degree (Allied Health, Nursing or Social Work) preferred.

PHYSICAL DEMANDS

• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time or exerting up to 15 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

WORKING CONDITIONS

• Some potential for exposure to blood and body fluids.