Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We are proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility Sheldon Equip Location Sheldon, IA Address Sheldon, IA 51201 USA Shift 8 Hours - Day Shifts Job Schedule Part time Weekly Hours 27.50 Salary Range 17.50 - 28.00 Department Details This position is Monday through Friday daytime hours. This position does include being on call for after hour durable medical equipment needs.
Job Summary Must have a broad understanding of the DME industry including the intake process, product selection, dispensing, and setup documentation, billing compliance, and performance management. Provide first-line communication with a variety of patients, referral sources, and clinicians to facilitate ordering and delivery of durable medical equipment (DME) products, supplies, and services.
Ensure all patient information is processed timely and accurately to enhance patient satisfaction and optimize revenue. Receive inquiries and orders in person by telephone, fax, and email. Gather all necessary documentation as it relates to payer requirements, standard operating procedures, and compliance programs. Obtain any needed prior authorizations for services to be provided according to payer policy.
Communicate with patients, caregivers, and providers regarding the coverage, use, and benefits of DME products, supplies, and services. Resolve customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action. Anticipate patient needs and respond quickly to patient requests.
Input new patient demographics and ordering information into the computer system, creating and assuring accuracy of sale orders and delivery tickets. Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion. Assist patients with product selection, recommending medically appropriate, cost-effective DME to meet the patients needs.
Provide fitting and patient education on application use, care, and expected outcome for products as indicated by the physician instructions and manufacturer recommendations. This patient education will happen in a variety of patient settings, including store facility or patient home.
Furnish patients with resources, including but not limited to: • Customer Handbook • Contact numbers • Product manuals • Reorder information • Educational materials
Process paperwork - confirm accuracy of delivery tickets and complete the sale orders. Maintain a working knowledge base regarding billing documentation and reimbursement guidelines, including but not limited to Medicare, Medicaid, other third-party, and contracted payers.
Balance the cash drawer and prepares deposits. Assist in maintaining a clean, stocked, and sanitized store. Complete tasks with minimum supervision, exercising independent judgment. May be required to work after store hours in an on-call capacity. Perform other duties as assigned by management.
Qualifications High school diploma or equivalent. Strong knowledge of computer functions and basic Microsoft Office applications. Detail-oriented, excellent documentation skills, and the ability to follow through to the end. Basic knowledge of the medical field with prior experience in home medical equipment preferred.
When applicable, the employee must have a current valid drivers license and must meet all medical guidelines for Sanford Health Category III drivers.
Benefits Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include: • Health insurance • Dental insurance • Vision insurance • Life insurance • 401k retirement plan • Work-life balance benefits • A generous time off package to maintain a healthy home-work balance
For more information about Total Rewards, visit https://www.sanfordcareers.com/benefits.
Sanford is an EEO/AA Employer, M/F/D/V. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talents@sanfordhealth.org.
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0251205 Job Function: Facilities and General Services Featured: No