Dutch Wonderland Inn FT Hourly Executive Housekeeper

Roles and Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the Housekeeping team and any other assigned departments

• Lead by example, attitude, and as a representation of Dutch Wonderland's core values

• Act as an approachable mentor and coach to all assigned team members

• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests

• Become knowledgeable of performing the essential duties of all assigned housekeepingpositions and backfill these positions when needed

• Participate in all aspects of supervision of assigned employees, including hiring,orientation, training, performance coaching, and discipline

• Ensure that all required meal and other breaks are being given in accordance with PA law

• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Complete all daily tasks within the given timeframe based off the minutes per room average, which will be determined by the number of rooms to be cleaned each day

• Provide exceptional guest service by treating all guests with courtesy and a smile

• Respond to all guest requests by delivering any requested items in a timely manner

• Ensure that all guestrooms are properly prepared for next guest arrivals, including (but not limited to) the following:

• Guestrooms and bathrooms are properly cleaned and disinfected

• Bathroom and bed linens are replaced as dictated by brand standards

• All beds are made as dictated by brand standards

• All trash is removed and the room vacuumed

• The bathroom is cleaned to brand standards, including tile, tub, walls, sink, and floor

• All contents are removed from refrigerators

• All tables and surfaces are wiped down and dust-free

• All sofa beds are restored

• All supplies are replaced or added

• Stock carts with necessary linens and supplies; ensure that carts are organized as dictated by standards

• Report room status and maintenance problems accurately and in a timely manner

• Maintains cart and bumpers to avoid damage to walls and doors

• Properly handle, label, stock and store chemicals and cleaning supplies

• Protect guest belongings; turn in lost and found items immediately

• Complete special projects as directed by manager

• All other dutiesassigned by leadership

Education and Experience:

• No education requirements for this position

• Minimum of 6 months of housekeeping experience is required.

• Minimum of 6 months of previous supervisory experience would be a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:  

• Must be at least 18 years of age to comply with PA Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Must have reliable transportation to and from your scheduled shift

• Ability to comply with all uniform policies

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Must possess a strong attention to detail, to quickly notice objects and areas around the property that require attention

• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday

• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more

• Ability to withstand heat and humidity in certain areas of the hotel

• Ability to consistently use hands to grasp, control, move objects/tools

• Ability to tolerate prolonged exposure to dust, dirt, and cleaning chemicals

Working Conditions:

• This role will predominantly be based in an indoor lodging setting, with some exposure to outdoor environments

• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Subject to the handling of and exposure to oils, chemicals, detergents, and cleaners 

• Subject to frequent interruptions and may need to reprioritize activities

• Subject to constant repetitive motion

• Potential exposure to bloodborne pathogens; proper PPE is required in these situations