Duty Manager I

$55,000-$60,000

SUMMARY OVERVIEW

The Deicing Duty Manager I is responsible for assisting the General Manager with day-to-day deicing operations and providing station support for additional operations assigned to the Deicing Operations Team. The successful candidate should have a strong background in supervising frontline employees with a focus on safety, customer service, and operational efficiency. This airport-based role supports the aviation industry and requires extended work hours, primarily during adverse weather operations.

RESPONSIBILITIES

• Work with the General Manager to develop, implement, maintain, and oversee workforce planning, workflow, and process management to ensure deicing operations perform at optimal levels
• Supervise day-to-day deicing operations
• Manage deicing activities to ensure work quality standards are met
• Work alongside deicing employees to assist in active deicing operations as needed
• Provide and facilitate safety training to employees
• Ensure all safety policies and programs are adhered to
• Promote and support the company's Safety Management System (SMS) initiatives
• Ensure hazards, incidents, and safety concerns are reported and addressed in accordance with company procedures
• Review and complete all relevant operational reports accurately and timely
• Participate in the development and implementation of operational and safety process improvements
• Act as a primary interface to customers alongside the General Manager
• Ensure completion and accuracy of required recordkeeping
• Assist in recruiting, interviewing, and hiring processes
• Communicate performance expectations and company initiatives regularly to employees
• Assist in the development and delivery of performance reviews and provide ongoing feedback to improve morale and performance
• Manage and diffuse customer complaints by developing, implementing, and communicating corrective action plans
• Provide oversight and direction of inventory management and vendor relations
• Demonstrate regular, predictable attendance at assigned work location
• Report for on-call shifts during severe weather and/or nonoperational months
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Minimum one year of Management, Supervisor, or Lead experience required
• Fleet maintenance and mechanical knowledge preferred
• Must hold a valid drivers license.
• Ability to read, write, speak, and understand the English language, including operational documents
• Ability to use electronic devices including tablets, computers, and mobile devices
• Ability to communicate effectively both in-person and electronically
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).

Ability to work any shift, including nights, weekends, and holidays within a 24/7 operation

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE

• Ability to lift up to 70 pounds
• Prolonged standing and walking in indoor and outdoor environments
• Ability to reach with arms and grasp with hands
• Ability to push and pull
• Ability to crawl and crouch in confined spaces
• Ability to bend, stretch, squat, and kneel
• Ability to climb and work at elevated heights
• Exposure to moderate and high noise levels
• Exposure to biohazards and/or chemicals
• Exposure to outdoor elements and severe weather conditions
• Ability to hear and respond to spoken voice and audible alarms
• Tasks involving repetitive motions of the arms, wrists, hands, and fingers
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Airlines operate 24/7. Team members must be flexible to work various shifts including nights, weekends, holidays, and extended hours during severe weather operations. The successful PrimeFlight team member brings energy, professionalism, teamwork, and a strong commitment to safety every day.

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/TEXT COMMUNICATIONS

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.