Duty Manager Station Operations

Company: Horizon Air The Team:

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary:

The Duty Manager Station Operations is responsible for overseeing the day-to-day operations of ground service and customer service at Horizon Air.  As a people leader, the Duty Manager leads and establishes priorities for the team to safely run service operations in a challenging, fast-paced environment, while maintaining strict compliance standards and customer service expectations.

Key Duties:

• Oversee all phases of airport daily operation with full authority to make decisions critical to running a successful operation while maintaining and demonstrating a safety culture that incorporates “Ready, Safe, GO.”
• Manage and ensure that staffing levels are adequate in all operational areas.  Day-to-day oversight to ensure lunch breaks and break schedules meet operational flow.
• Make recommendations to the Manager Station Operations regarding appropriate changes to ensure quality service and operational goals are achieved while meeting established productivity goals.
• Assess airport operation situation and respond in a manner that maintains operational reliability while ensuring safety, compliance and excellent customer service.
• Provide feedback or act on employee performance with recommendations for appropriate coaching and/or development if needed.
• Collaborate with Maintenance, Flight Operations, Inflight and MCO to decide acceptable passenger, baggage and on-time performance impacts due to off schedule operations.
• Liaise with the Station Training Supervisor on training needs/opportunities with the station and implement any procedural or process changes as they relate to the arrival or departure of aircraft, passenger flow, balancing, and baggage make-up and delivery.
• Responsible for employee recognition and attaining operational performance goals such as time to carousel and customer satisfaction.
• Oversight for all investigations on your shift, as required, such as injuries, incidents, or accidents.

Job-Specific Experience, Education & Skills:

Required                 

• 5 years customer service experience, preferably with proven skills in passenger service or station operations.
• 2 years of leadership experience.
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.
• Experience with scheduling shift work, budget controls, administering discipline and demonstrated motivation skills.
• Regular and predictable attendance and ability to work nights, weekends and holidays.
• Demonstrated diplomacy and teamwork skills.
• Excellent organizational and interpersonal skills.
• Excellent written and verbal communication skills.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Familiar with TSA, FAA, and IATA regulations and requirements related to ground handling and passenger boarding.

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range: $73,750 -- $110,650 / year Salary Details:

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

 

Note: We don’t typically hire at the top of the range.

Total Rewards:

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

 

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements:

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

 

Regulatory Information:

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

 

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

 

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

 

To implement this policy, we will: 

 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. 

FLSA Status: Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Management Location: Portland, OR - Airport Featured Job: 0 L:: #LI-B