Role: DVS - Desktop/Technical Support Analyst 3
Location: 1601 Broad Rock Blvd. Richmond, VA 23224 – Onsite
Interview process: Both Web Cam and In Person Interview
Contract Role
Pls note before submitting: This role is 100% on site from Day 1, with some (10%) travel to remote sites in the Richmond/Hampton Roads area, to support remote benefits offices on occasion. Any required travel will be reimbursed. Does your candidate agree to this arrangement?
As a condition of the role, if selected, the candidate will need to provide their own reliable transportation (for travel to other DVS sites when required) and have a valid driver's license. Does your candidate meet both of these conditions (possess own reliable transportation and a valid driver's license)?
Can your candidate pass a National Criminal background check? *Please make sure to ask them prior to submitting as passing a National CBC is a condition of any offer that may be extended after interviews are completed.
Job description:
ABOUT THE ROLE
Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services' (DVS) Sitter & Barfoot Veterans Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).
The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:
-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)
-Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
-Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
-Basic experience with IT inventory control, ticketing system and reporting.
-Basic experience with analog and digital phone configuration and troubleshooting.
-Good understanding of Network and IT security.
-Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
-Possesses excellent customer service skills and is teamwork oriented.
-Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
-Possesses good organization and time management skills.
-Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
-Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
Skill matrix:
Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.). | Required | 3 | Years |
Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software. | Required | 3 | Years |
Basic knowledge with setup, configuration, and troubleshooting of mobile devices. | Required | 3 | Years |
Basic experience with the setup and support for IT presentations utilizing equipment and software. | Required | 3 | Years |
Basic experience with IT inventory control and reporting. | Required | 3 | Years |
Basic experience with IT staff training via in person or electronic media. | Required | 3 | Years |
Basic experience with analog and digital phone configuration and troubleshooting. | Required | 3 | Years |
Working knowledge and experience with computer application installation, administration, and training. | Required | 3 | Years |
Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively. | Required | 3 | Years |
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. | Required | 3 | Years |
Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand. | Required | 3 | Years |
Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. | Required | 3 | Year |