DVS Tech Support Analyst 2. Role based in 6951 Vint Hill Parkway, Warrenton, VA 20187
% ON SITE (NO EXCEPTIONS!)
Some travel maybe required
IVs will be initially web based but with follow up IN PERSON
: NAPlease review the below info bf submitting your candidate.
Duration of assignment is expected to go 6 months with extension possible.
Role is based in Warrenton, VA. Some travel from 6951 Vint Hill Parkway, Warrenton, VA 20187 to NOVA regional DVS benefits offices required - pls go over those details with your candidate BEFORE submitting.
*Candidate must have the McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered.
More details will be shared around travel (and travel expense reimbursement) if they are selected for an interview. Valid drivers license is required.
IMPORTANT TO NOTE: Mgr will do initial IV via WEB however as a follow up will want to meet the candidate IN PERSON (interview location to be determined at a later date).
This role is % ON SITE from Day 1, with some (up to 20%) travel for up to 2 months (Warrenton, VA) to support a new site. The agency will pay for travel expenses such as mileage and lodging if needed at Warrenton for an extended period. Some travel locally is expected to the Hampton Roads area (up to 10 %) to support local Benefits offices on occasion. Any required travel will be reimbursed directly by agency. Candidate must provide proof of Driver's License and have their own reliable transportation.
ABOUT THE ROLE
Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services' (DVS) Puller Veterans Care Center, which is a medical facility that is being stood up. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).
The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:
-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
-Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
-Basic experience with IT inventory control, ticketing system and reporting.
-Basic experience with analog and digital phone configuration and troubleshooting.
-Resolve network and infrastructure issues.
-Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
-Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
-Identify security vulnerabilities and report security incidents promptly.
-Track end-user support activities through the ticketing system.
-Monitor network and computer systems performance.
-Coach and manage daily duties of the contracted on-site engineer.
-Own reliable transportation. The agency will reimburse them for all travel expenses directly.
REQUIRED SKILLS
-Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets.
-Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems.
- A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.
- Perform other duties as assigned.
-Good understanding of Network and IT security.
-Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
-Possesses excellent customer service skills and is teamwork oriented.
-Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
-Possesses good organization and time management skills.
-Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
-Ability to lift up to lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|
| Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.). | Required | 3 | Years |
| Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software. | Required | 3 | Years |
| Basic knowledge with setup, configuration, and troubleshooting of mobile devices. | Required | 3 | Years |
| Basic experience with the setup and support for IT presentations utilizing equipment and software. | Required | 3 | Years |
| Basic experience with IT inventory control and reporting. | Required | 3 | Years |
| Basic experience with IT staff training via in person or electronic media. | Required | 3 | Years |
| Basic experience with analog and digital phone configuration and troubleshooting. | Required | 3 | Years |
| Working knowledge and experience with computer application installation, administration, and training. | Required | 3 | Years |
| Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively. | Required | 3 | Years |
| Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. | Required | 3 | Years |
| Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand. | Required | 3 | Years |
| Ability to lift up to lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. | Required | 3 | Years |
| Must have the McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered. Pls highlight ON RESUME | Required | 3 | Years |
Questions
| No. | Question |
|---|
| Question1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? |
| Question2 | Please list candidate's email address that will be used when submitting E-RTR. |
| Question3 | What city and state does the candidate currently reside? This role is based in Warrenton, VA and % ON SITE (with some travel). Does your candidate agree to this arrangement? |
| Question4 | Has candidate ever failed a drug test or screening and/or been dismissed from a job due to substance abuse? |
| Question5 | Can the candidate pass the State Police of Virginia Background check successfully and have a clean criminal history? |
| Question6 | Is your candidate aware that there may be travel (see detials in the job description) and can they commit to that travel if requested? |
| Question7 | Does your candidate have their own reliable transportation for use if travel is requested for this assignment (see details under complete description)? |
| Question8 | Does your candidate have a valid drivers license? |
| Question9 | Initial interviews will be Virtual but follow up IN PERSON interview will be required for those mgr is interested in pursuing. Does your candidate agree to this interview arrangement if selected? |
| Question10 | Candidate must have the McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered. Pls highlight in yellow Or bold this exp on their resume (this needs to be in the body of the resume when and how they used it -- not just listed in the summary!) |