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Dynamics 365 CRM Developer

Link Technologies

Las Vegas, NV

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Automation, Avaya Software, CRM Integration, Call Center Operations, Call Centers, Case Management, Computer Telephony Integration (CTI), Continuous Deployment/Delivery, Continuous Integration, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Modeling, DevOps, GitHub, Home Automation, Identify Issues, Information Technology Consulting, JavaScript, Microsoft .NET, Microsoft C# (C Sharp), Microsoft Certifications, Microsoft Dynamics, Microsoft Product Family, Microsoft SQL Server, Microsoft Windows Azure, React.js, Requirements Management, SQL (Structured Query Language), Scripting (Scripting Languages), Telephony, Web Client Plug-ins
LOCATION
Las Vegas, NV
POSTED
Today
  • JOB-7656
  • Dynamics 365 CRM Developer
  • Las Vegas, NV
  • Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for a Dynamics 365 CRM Developer to join our team.

    This is a hands-on CRM development and platform enhancement role focused on Dynamics 365 Customer Service, Dynamics 365 Contact Center, AI/Copilot enablement, and Avaya telephony integration. The environment includes Customer Service, Contact Center/Omnichannel, Power Platform, Azure integrations, and custom development. This is not a purely functional role; the focus is on customization, automation, and ongoing platform development.

    Responsibilities

    • Configure, customize, and maintain Dynamics 365 Customer Service and Dynamics 365 Contact Center
    • Build and support plugins (C#), JavaScript web resources, PCF controls, workflows, and business rules
    • Support and enhance omnichannel/contact center capabilities including routing, queues, skills, and agent scripts
    • Develop and maintain Power Automate flows for case management and crosssystem automation
    • Configure and extend Microsoft Copilot Studio bots for agent-assist and customer-facing workflows
    • Integrate Avaya telephony with Dynamics 365 using CTI frameworks; troubleshoot integration issues
    • Design and maintain Dataverse data models, forms, and model-driven apps
    • Develop backend components using C#, .NET, JavaScript, React, MS SQL
    • Support Azure-based integrations including Azure Data Factory, Azure SQL, Functions, and Service Bus
    • Identify manual or inconsistent CRM processes and convert them into structured, scalable solutions
    • Work directly with business partners to translate requirements into practical CRM and automation solutions
    • Support the organization's AI adoption initiative by enabling low-code/no-code solutions and Copilot-driven workflows


    Qualifications

    • Hands-on experience configuring and customizing Dynamics 365 CRM (Customer Service)
    • Experience with Dynamics 365 Contact Center / Omnichannel
    • Proficiency with C#, .NET, JavaScript, Power FX, and CRM SDK
    • Experience building Power Automate flows and supporting Power Platform components
    • Experience with Dataverse modeling, security roles, business rules, and forms
    • Ability to integrate CRM with telephony platforms (Avaya preferred)
    • Experience with Azure services such as ADF, Azure SQL, Functions, and Service Bus
    • Ability to support CRM implementation, customization, and ongoing platform operations
    • Comfortable working directly with business partners and translating requirements into CRM solutions
    • Must be eligible for full-time W2 conversion (H1B acceptable if no future sponsorship is required)
    • Must reside in Nevada (Las Vegas preferred)


    Preferred

    • Experience with contact center operations or call center workflows
    • Experience with Microsoft Copilot Studio or AI-driven CRM automation
    • Examples of CRM customizations, integrations, or process standardization
    • Microsoft certifications (Dynamics 365 Customer Service, Power Platform Developer)
    • Experience with Azure Logic Apps, Event Grid, or CI/CD pipelines (Azure DevOps/GitHub Actions)


    Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

About the Company

L

Link Technologies

Established in 2000, Link Technologies has provided professional services in the areas of Information Technology, Engineering, Business Support, Project Management, and Cyber Security/Information Assurance to some of America's top Corporations and Government Agencies at the Federal, State, and Local level. With our corporate headquarters in Las Vegas, NV and offices in Denver, CO, Philadelphia, PA, New York, NY, Aiken, SC, Layton, UT, and Reno, NV, we offer our clients cost effective solutions, with a focus on Client-Quality-Satisfaction.

Link Technologies’ mission statement is simple. “We provide qualified personnel in order to meet our clients’ changing needs, allowing our clients to focus on their business processes.”
Our principle philosophy and key to our continued success is the Quality we deliver. At Link Technologies, we do not believe quality should come with a price tag; it is delivered in every operating capacity as a standard. Our employees are highly skilled at delivering quality the first time and every time, no matter how complex the objective.

Our Mission Statement on Quality will continue to be the driving force for our shared success.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2000
WEBSITE
http://www.linktechconsulting.com

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