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Dynamics 365 CRM Solution Architect

Saransh Inc

NULL, AK(remote)

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JOB DETAILS
SKILLS
Architectural Services, Artificial Intelligence (AI), Blueprints, Business Processes, Business Transformation, Call Centers, Campaigns, Case Management, Computer Science, Consulting, Contact Management, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Data Migration, Event Management, Gap Analysis, Information Technology & Information Systems, Knowledge Management, Lead Management, Leadership, Management Strategy, Market Segmentation, Marketing, Master Data Management (MDM), Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Product Family, Microsoft Windows Azure, Project Lifecycle, Requirements Management, Revenue Growth, Sales, Sales Pipeline, Service Level Agreement (SLA), Technical/Engineering Design, Territory Management
LOCATION
NULL, AK(remote)
POSTED
5 days ago
Role: Dynamics 365 CRM Solution Architect
Remote (US)
Job Type: Contract
Note:
  • Client is looking for a minimum of 18+ years of MS Dynamics Solution Architect with strong Sales, Marketing and Customer Relations experience.
  • No pure technical candidates. We are looking for a functional or techno-functional resource.
Role Overview:
  • We are seeking an experienced Dynamics 365 CRM Solution Architect with deep functional expertise in Sales, Marketing, and Customer Service modules. The ideal candidate will lead business transformation initiatives, define end-to-end CRM solution architecture, and provide strategic guidance for enterprise-scale Dynamics 365 implementations.
  • The architect will work closely with business stakeholders, delivery teams, and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities.
Key Responsibilities:
Solution Architecture & Consulting
  • Define end-to-end CRM solution architecture for Dynamics 365 CE implementations
  • Lead discovery workshops, requirement gathering sessions, and fit-gap analysis
  • Translate business requirements into scalable functional and solution designs
  • Create solution blueprints, architecture diagrams, and implementation roadmaps
  • Provide architectural governance throughout the project lifecycle
Dynamics 365 Sales
Design and implement:
  • Lead Management
  • Opportunity Management
  • Account & Contact Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Territory Management
  • Quote-to-Order Processes
  • Sales Insights and AI-Driven Selling
Dynamics 365 Marketing (Customer Insights Journeys)
Design customer engagement strategies utilizing:
  • Customer Segmentation
  • Customer Journeys
  • Email Marketing
  • Campaign Management
  • Event Management
  • Lead Nurturing
  • Marketing Automation
  • Customer Insights and Analytics
Dynamics 365 Customer Service
Architect solutions for:
  • Case Management
  • Omnichannel Engagement
  • Knowledge Management
  • SLA Management
  • Customer Self-Service Portals
  • Customer Service Copilot
  • Contact Center and Agent Productivity
Power Platform & AI
Drive adoption of:
  • Power Apps
  • Power Automate
  • Dataverse
  • Power BI
  • Copilot Studio
  • AI Builder
  • Design low-code solutions extending D365 CRM capabilities
Integration & Data Architecture
  • Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications
Design integrations using:
  • Azure Integration Services
  • Logic Apps
  • Service Bus
  • APIs
  • Dataverse
  • Develop data migration and master data management strategies
Required Qualifications
  • Bachelor's or Master's degree in Computer Science, Information Systems, Business, or a related field
  • 12+ years of overall IT experience
  • 7+ years of Dynamics CRM/D365 CE implementation experience
  • Minimum of 3 full lifecycle Dynamics 365 CRM implementations
Strong expertise in:
  • D365 Sales
  • D365 Marketing / Customer Insights - Journeys
  • D365 Customer Service
  • Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives

About the Company

S

Saransh Inc

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