Call Centers, Consulting, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Event Management, Market Segmentation, Scalable System Development, Scripting (Scripting Languages), Voice Chat
Location: Remote
Job Description
We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspacewith Contact Center (CSW) and Customer Insights – Journeys (CI) to design, develop, and implement scalable CRM solutions.
This role requires hands-on experience in configuring and customizing CSW components such as Voice and Chat channel setup, Workstreams, Session templates, Agent Scripts and Macros, as well as CI components such as Real-time marketing journeys, Segments, Email Templates, Compliance profiles, Event Management and in general integrations, and Power Platform tools.
The consultant will be responsible for delivering high-quality solutions in collaboration with technical and business teams.
This position involves hands-on development and coordination across multiple workstreams to ensure successful project outcomes.
This is a remote position.