Preferred Skills
Certifications:
Azure Solutions Architect Expert
Power Platform Solution Architect Expert
Dynamics 365 Sales / Customer Service
TOGAF or equivalent
Microsoft AI & Business Applications Certifications (highly preferred):
Agentic AI Business Solutions Architect (AB-100)
Copilot & Agent Administration Fundamentals (AB-900)
AI Business Professional (AB-730)
AI Transformation Leader (AB-731)
Azure AI Engineer Associate (AI-102)
Azure AI Fundamentals (AI-900/901)
Copilot Studio Functional Consultant (MB-820)
Copilot Studio Agent Developer/Maker
Required Skills
15+ years in enterprise/solution architecture with strong focus on Dynamics 365 CE (Sales & Customer Service).
Expertise in Omnichannel & CCaaS solutions.
Strong integration experience across sales + service lifecycle for revenue optimization.
Deep knowledge of Microsoft ecosystem: Power Platform, Azure, Microsoft 365, Teams, Copilot.
Hands-on with Azure architecture, API management, event-driven design.
Experience with Copilot Studio and AI-driven sales/service use cases.
Solid data architecture: Dataverse, Customer 360, analytics, governance, privacy.
Background in regulated industries (Financial Services, Insurance, Healthcare).
Excellent stakeholder management and executive communication skills.