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Dynamics 365 Functional Analyst

NEOSTEK Inc.
  • Vienna, VA
  • Full-time
2 days ago

Job Description

Benefits:
  • Commuter benefits
  • Disability insurance
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance

Position Title:    D365 Functional Analyst
Location:            Tysons Corner, VA
Clearance:          Due to the nature of this government contract, U.S. Citizenship is required. Must be able to obtain a Public Trust.



NEOSTEK, Inc. is seeking a skilled Functional Analyst to configure, test, and support Dynamics 365 Customer Engagement solutions on a federal contract.  The analyst translates approved requirements and user stories into working CRM configuration – entities/tables, forms, views, workflows, business rules, security roles, and dashboards – and validates that work against acceptance criteria.  Experience with Microsoft Power Platform, CRM optimization, and enterprise application solutions is highly desirable.  Experience with Microsoft Dynamics 365 is preferred; however, candidates with relevant experience supporting other enterprise CRM, business application, or comparable technology platforms are encouraged to apply.


Responsibilities:
  • Analyze approved user stories and functional requirements for clarity, completeness, and fit with Microsoft Dynamics 365 capabilities, limitations, and technical solutions.
  • Configure and support Microsoft Dynamics 365 CRM / Customer Engagement solutions, including entities and tables, forms, views, business rules, workflows, Power Automate flows, security roles, business units, dashboards, and related functionality.
  • Translate approved business needs and requirements into CRM configurations, solution recommendations, and enhancement designs, working directly with the application and configuration rather than relying exclusively on developers for implementation.
  • Validate completed user stories and system functionality against defined acceptance criteria through functional and system testing; identify, document, and retest defects.
  • Evaluate existing CRM processes and recommend configuration or process changes that improve business operations, user experience, and system efficiency.
  • Develop functional documentation, configuration notes, test scenarios, and end-user guidance materials.
  • Collaborate with developers, architects, testers, business stakeholders, and other cross-functional teams to support implementations, integrations, troubleshooting, and production support.
  • Provide functional expertise on Dynamics 365 CRM capabilities, constraints, and best practices, including configuration-first approaches and considerations for when custom development may be appropriate.
  • Support related enterprise applications and technologies, including SharePoint, as needed.
  • Other duties as assigned.
Requirements:
  • Demonstrated experience performing functional analysis and functional testing of enterprise CRM or business application solutions, including validating functionality against written requirements and acceptance criteria.
  • Hands-on experience configuring and supporting Microsoft Dynamics 365 CRM / Customer Engagement or a comparable enterprise CRM platform.  Experience should include working with application configuration such as entities/tables, forms, views, business rules, workflows, security roles, dashboards, or comparable functionality.
  • Experience analyzing approved functional requirements and user stories and translating them into functional solutions, configurations, enhancement recommendations, and test scenarios.
  • Experience supporting application enhancements, testing, validation, troubleshooting, and/or production support activities.
  • Experience developing functional documentation, configuration documentation, test cases, validation materials, and/or end-user guidance.
  • Working knowledge of Microsoft Power Platform technologies, particularly Power Apps and Power Automate as used with Dynamics 365 or comparable business applications.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Strong written and verbal communication skills, with the ability to work independently and effectively with developers, architects, testers, business stakeholders, and other technical and functional team members.
Preferred Qualifications:
  • Hands-on experience supporting Microsoft Dynamics 365 Customer Engagement/CRM.
  • Experience with Microsoft Dynamics 365 Customer Service, Sales, or related CE modules.
  • Experience with other enterprise CRM platforms, such as Salesforce, ServiceNow, or earlier versions of Microsoft Dynamics CRM.
  • Experience with Microsoft SharePoint or other Microsoft collaboration/content-management platforms.
  • Experience supporting federal CRM modernization programs, multi-year federal contracts, or regulated-industry CRM implementations.
  • Experience with enterprise integrations, data migration into Dataverse/Dynamics 365, or data governance initiatives.
  • Microsoft Dynamics 365 or Power Platform certifications.
  • Experience configuring or administering enterprise CRM or business applications in a production or implementation environment.
Mandatory Requirements:
  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to sensitive information.
  • Due to the nature of this government contract, U.S. Citizenship is required.
  • Demonstrated experience performing functional analysis and functional testing of enterprise CRM or business application solutions, including validating functionality against written requirements and acceptance criteria.
  • Experience supporting application enhancements, testing, validation, troubleshooting, and/or production support activities.
  • Strong communication, analytical, and collaboration skills.

NEOSTEK, Inc. is an Equal Opportunity Employer (EOE): AA M/F/Vet/Disability 

Numbers & Facts

LocationVienna, VA
Job TypeFull-time

Skills

  • Agile Programming Methodologiesunmatched
  • Analysis Skillsunmatched
  • Best Practicesunmatched
  • Business Operationsunmatched
  • Business Solutionsunmatched
  • Communication Skillsunmatched
  • Content Managementunmatched
  • Contract Analysisunmatched
  • Cross-Functionalunmatched
  • Customer Relationship Management (CRM)unmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Support/Serviceunmatched
  • Data Migrationunmatched
  • Dental Insuranceunmatched
  • Disability Insuranceunmatched
  • Documentationunmatched
  • Enterprise Applicationsunmatched
  • Enterprise Data Integrationunmatched
  • Federal Contractsunmatched
  • Functional Analysisunmatched
  • Functional Testingunmatched
  • Government Contractsunmatched
  • Health Insuranceunmatched
  • Microsoft Dynamicsunmatched
  • Microsoft Dynamics CRMunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SharePointunmatched
  • Operational Improvementunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • Production Supportunmatched
  • Production Systemsunmatched
  • Reporting Dashboardsunmatched
  • Requirements Managementunmatched
  • Salesunmatched
  • Salesforce.comunmatched
  • ServiceNowunmatched
  • Software Administrationunmatched
  • Software Configuration Managementunmatched
  • Software Testingunmatched
  • System Testunmatched
  • Team Playerunmatched
  • Test Caseunmatched
  • Test Scenariounmatched
  • Testingunmatched
  • Training/Teachingunmatched
  • United States Citizenunmatched
  • User Interface/Experience (UI/UX)unmatched
  • Validation Testingunmatched
  • Vision Planunmatched
  • Writing Skillsunmatched

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