Dynamics 365 Platform Architect

Troon is seeking a skilled Microsoft D365 Platform Architect & Hands-on Developer to join our team. The ideal candidate will have extensive experience in implementing, customizing, and optimizing Microsoft Dynamics 365 solutions, with primary focus on CRM/Customer Engagement (CE), Integrations & Environment Management. You will work closely with stakeholders to understand business requirements and translate them into technical solutions.

Additionally, as a hands-on developer, you will play a key role in the design, development, and customization of Microsoft Dynamics 365 (D365) solutions to meet the unique needs of our organization. This role requires a deep understanding of D365 architecture, customization capabilities, and development tools, as well as strong programming skills and a commitment to delivering high-quality solutions. The ideal candidate will have a proven track record of developing customizations, extensions, and integrations within the D365 platform, as well as the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

Leadership & Architecture Design:

• Develop and implement architectural solutions for Dynamics 365 CE ensuring best practices in scalability, security, and performance.
• Includes Overarching System Architecture (including other systems that integrate with F&O such as CE and/or UKG).
• Oversee & Review Internal & External development to ensure high quality delivery according to approved design specifications.

Environment Management:

• Orchestrate & Manage all code deployments/releases on the D365 Platform (CRM/FnO/Integrations)
• Manage 6 current environments - upgrades & refreshes
• Manage integrated applications - upgrade & test as needed
• Implement & Adhere to SDLC Best Practices & Processes

Solution Development:

• Design, develop, and implement customizations and extensions to the D365 platform using tools such as Power Platform, Power Automate, Power Apps, and Azure DevOps.
• Develop integrations between D365 and other systems or applications, leveraging APIs, web services, and middleware.
• Customize CE forms, views, workflows, and reports to meet business requirements.
• Write and maintain clean, efficient, and well-documented code following best practices and development standards.
• Design, implement & maintain integrations between Dynamics 365 and other systems (e.g., ERP, CRM, third-party applications) using APIs and middleware.

Technical Analysis & Design:

• Provide technical support to D365 users, troubleshooting issues and resolving problems in a timely manner.
• Collaborate with business analysts, stakeholders, and end-users to gather requirements (for new enhancements as well as bug fixes) and translate them into technical solutions.
• Conduct technical feasibility assessments and provide recommendations for solution design and architecture.
• Create technical design documents, including data models, entity relationship diagrams, and system architecture diagrams.

Training & Mentorship:

• Train and mentor junior developers and team members on Dynamics 365 best practices and new features.

Testing & Documentation:

• Develop and execute test plans and scripts to ensure the quality and stability of D365 customizations and integrations.
• Share test plans with BAs to help build robust QA & Regression Test Suite.
• Troubleshoot and resolve issues encountered during testing, deployment, or production use.
• Conduct technical feasibility assessments and provide recommendations for solution design and architecture.
• Create technical design documents, including data models, entity relationship diagrams, and system architecture diagrams.

Continuous Improvement:

• Stay up to date with the latest updates, features, and best practices related to D365 development.
• Identify opportunities to optimize and enhance existing D365 solutions to improve performance, usability, and scalability.
• Lead & participate in code reviews, knowledge sharing sessions, and other collaborative activities to foster a culture of continuous improvement.
• Streamline processes - from technical deployments & environment management to business app usability.

Education/Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in Microsoft Dynamics 365 CE development and architecture with an integrated Dynamics 365 F&O environment.
• 5+ years of experience in D365 Platform environment management.
• Experience with Dynamics 365 integrations using Microsoft Dataverse and other third-party connectors.
• Proven experience as a software developer or similar role, with specific experience developing solutions on the D365 platform - specifically CE.
• In-depth knowledge of D365 customization and development tools, including Power Platform, Power Automate, Power Apps, and Azure DevOps.
• Expertise in D365 architecture, configuration, customization, and integration with other enterprise systems.
• Strong programming skills in languages such as C#, JavaScript, .NET, TypeScript, and SQL.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Certificates/Licenses:

• Microsoft certifications in Dynamics 365 or related technologies (e.g., MB-400: Microsoft Power Apps + Dynamics 365 Developer) are a plus.

Job Knowledge, Skill, and Ability Preferences:

• Must be a self-starter with the ability to take initiative and drive positive changes.
• Ability to study, analyses and interpret complex information in order to improve practices or develop new approaches.
• Must be a problem solver and critical thinker that can challenge preconceived notions, observe, research and interpret data and process results to drive process improvement and innovation.
• Proven track record of successful involvement in Dynamics 365 accounting software improvements and implementations.
• Experience and maturity to handle confidential and sensitive data and information.
• In-depth understanding of CRM Systems, power apps, flows, business processes, industry standards & internal controls.
• Must be able to distill complex concepts and communicate effectively to both executive sponsors and end users, and technical and non-technical team members and customers.