Dynamics 365 Systems Analyst - 3631610

Lighthouse Technology Services is partnering with our client to fill their Dynamics 365 Systems Analyst (Field Service) position! This is a 6 months contract-to-hire opportunity and will be hybrid in Charlotte, NC. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What You'll Be Doing:

• Serve as the primary liaison between business stakeholders and technical teams, translating business needs into clear, actionable system requirements for Microsoft Dynamics 365 and Field Service platforms
• Partner with Product Owners, Solutions Architects, and development teams to gather, analyze, and document business processes, functional requirements, user stories, and process flows throughout the software development lifecycle
• Collaborate with Solutions Architects to support solution design discussions and ensure proposed solutions align with business objectives and platform capabilities for CRM and Field Service operations
• Develop and execute functional test scripts, support system integration and user acceptance testing, and validate that delivered solutions meet business requirements and quality standards
• Support implementation of new features, system integrations, data migrations, and enhancements across Microsoft Dynamics 365 and Field Service applications
• Analyze system performance, data quality, and user feedback to identify opportunities for process improvements and application optimization
• Build and maintain strong relationships across all levels of the organization to gain consensus among multiple stakeholder groups and ensure successful solution delivery
• Maintain accurate requirements documentation, testing artifacts, and knowledge base content to support ongoing system maintenance and future enhancements

What You'll Need to Have:

• 3+ years of hands-on experience with Microsoft Dynamics 365, with strong preference for Field Service and Field Service Mobile experience
• 3-5 years of experience in functional analysis, systems analysis, or technical analysis roles supporting enterprise applications
• Experience with ADO and/or JIRA
• Proven ability to translate business requirements into solution designs in partnership with Product Owners, architects, developers, and business stakeholders
• Experience developing user stories, application requirements, process flow diagrams, and detailed functional specifications
• Strong analytical and critical-thinking skills with demonstrated ability to troubleshoot application issues and support timely resolution
• Solid understanding of CRM architecture, data relationships, integrations, and enterprise application delivery practices
• Excellent written and verbal communication skills with the ability to effectively communicate with both technical and non-technical audiences
• Strong organizational and time management abilities with proven success managing multiple priorities independently

Pay Range: $55-60/hr

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