Dynamics Functional Analyst Lead

ROLE_DESCRIPTION -

Relevant Experience (Yrs) BA with 8+ years of career reflecting strong qualifications in Consulting and Enterprise CRM Functional Modules

Technical/Functional Skills • Excellent Communication &presentation skills

• Experience of end-to-end digital transformation initiatives, application developments and support
• Worked on large CRM transformation from discovery to design to go-live.
• Worked closely with customer teams on qualifying requirements, working with Dev teams on sprint completions and ensuring QA
• Deep eateries in Dynamics CRM functional area on Sales/Services domains.
• Knowledge and Skills in the D365 Customer Insights services.
• Worked on detailed gap analysis and requirement and worked in Microsoft Dynamics CRM Online. Involved in various project activities like

o Discovery, process mapping and CRP/design/Demo lead workshops with business stakeholders

o Requirement Gathering

o Gap Fit Analysis

• Should have a good understanding of Core CRM Processes, Copilot capabilities in M365/D365
• D365 CRM security model, product roadmap & certification (preferable)

Roles & Responsibilities • Lead Business Analyst for CRM Transformation

• Create functional specifications by interacting with client stakeholders
• Able to work in agile delivery model
• Conduct CRM approach workshops to the stakeholders

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