E-Commerce and Digital Creative Manager

Madison's Niche/D.K.Brothers by Madison's Niche

Stony Book, NY

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JOB DETAILS

SKILLS

Adobe Illustrator, Adobe Photoshop, Analysis Skills, Asset Management, Banner Advertising, Campaigns, Consumer Branding, Content Development, Cross-Functional, Customer Experience, Customer/Consumer Behavior, Editing, Graphic Design, Identify Issues, Marketing, Marketing Campaign, Mentoring, Merchandising, Metrics, Multiplatform/Cross-Platform, Online Advertising, Online Marketing, Order Processing, Order/Customer Fulfillment, Organizational Skills, Performance Analysis, Performance Metrics, Process Improvement, Product Pricing, Quality Assurance, Retail, Retouching, Social Media, Storytelling, Team Lead/Manager, User Experience Design (UXD), User Interface/Experience (UI/UX), Web Design, Website Conversion, Website Management, eCommerce, eCommerce Sales

LOCATION

Stony Book, NY

POSTED

17 days ago

Benefits:

Competitive salary
Employee discounts
Opportunity for advancement
Paid time off

Role Overview:

We are seeking a dynamic, creative, and detail-driven E-Commerce and Digital Creative Manager to lead our online operations while shaping the visual and content experience across our digital channels. This role blends e-commerce management, digital merchandising, and creative execution to ensure our website and marketing assets reflect the elevated, curated boutique experience we are known for.

This individual will oversee site performance, fulfillment workflows, and merchandising strategy, while also contributing to content creation, design, and brand storytelling across email, web, and social platforms.

Key Responsibilities:

E-Commerce Operations & Team Leadership

Manage and develop a small team supporting order processing, fulfillment, and customer communication
Oversee order workflows to ensure accuracy, efficiency, and brand-aligned customer experience
Act as the primary escalation point for operational or customer issues
Optimize workflows to support seasonal launches, promotions, and peak volume periods

Website Management (Shopify)

Oversee product setup across apparel, home décor, and gift categories
Maintain site accuracy, including product details, pricing, navigation, and inventory
Conduct daily QA checks to ensure a seamless user experience
Troubleshoot site issues and coordinate with developers as needed

Digital Merchandising & Performance

Merchandise homepage, collections, and landing pages to reflect seasonal storytelling and campaigns
Monitor KPIs, conversion rates, and customer behavior to drive optimization
Ensure product pages include compelling descriptions, fit guidance, and styling inspiration
Partner cross-functionally to align website, email, and social storytelling

Creative & Content Development

Design and collaborate on emails, web banners, advertisements, and social media content
Assist in maintaining and evolving website design and user experience
Create original, on-brand visual content that aligns with the boutique aesthetic
Perform photo editing and retouching for product and lifestyle imagery
Bring forward new ideas for content, campaigns, and creative direction

Marketing & Team Support

Assist with day-to-day marketing operations and campaign execution
Support content organization and asset management across platforms
Collaborate with internal teams to ensure consistency across all customer touchpoints

Qualifications:

Bachelor’s degree in Marketing, Business, Graphic Design, eCommerce, or related field preferred
2+ years of experience in eCommerce, digital merchandising, or creative marketing
Proficiency in Shopify, Canva, Adobe Photoshop, and Adobe Illustrator
Strong eye for design and brand storytelling
Experience managing or mentoring a small team preferred
Analytical mindset with an understanding of online sales and conversion metrics
Highly organized and adaptable in a fast-paced retail environment

About the Company

Madison's Niche/D.K.Brothers by Madison's Niche

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