E-commerce Assistant

Careerscape is recruiting on behalf of our client, a growing online retailer, for an entry-level E-commerce Assistant to join their remote team. This is a great opportunity for someone early in their career to get hands-on experience with online storefronts, order management, and digital merchandising while working alongside a supportive e-commerce operations team.

Day to day, you will keep product listings accurate, track orders through fulfillment, and help resolve customer questions quickly and clearly. People who thrive in this role are detail-oriented, comfortable juggling multiple online tools and spreadsheets, and energized by the fast pace of online retail. If you enjoy problem-solving, staying organized, and learning the mechanics behind a growing e-commerce brand, this role offers a strong foundation to build a career in digital commerce.

Responsibilities

• Update and maintain product listings across the company's online store
• Monitor inventory levels and flag low-stock or discrepancy issues
• Process customer orders and track shipments through fulfillment
• Respond to customer inquiries via email and chat in a timely manner
• Assist with uploading product images, descriptions, and pricing updates
• Support promotional campaigns and seasonal sales events
• Reconcile order and returns data using spreadsheets and internal systems
• Coordinate with warehouse or fulfillment partners on order status
• Help monitor website functionality and report technical issues
• Assist the e-commerce team with basic reporting and data entry

Requirements

• High school diploma or equivalent required, associate or bachelor's degree preferred
• Strong written communication skills for customer-facing correspondence
• Comfortable working with spreadsheets and basic data entry
• Familiarity with online shopping platforms or e-commerce tools is a plus
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Self-motivated with the ability to work independently in a remote setting
• Reliable internet connection and a quiet home workspace
• Prior retail, customer service, or administrative experience is a plus

Benefits

• Medical, dental, and vision insurance
• 401k plan with company match
• Paid time off and paid holidays
• Fully remote position with flexible scheduling
• Home office stipend for remote equipment
• Opportunities for growth into e-commerce or operations roles
• Company-provided laptop and software access
• Employee discount on client products
• Ongoing training and skill development support
• Collaborative, supportive remote team culture