E-Commerce Assistant Store Manager

Job Summary

The E-Commerce Assistant Manager supervises, manages, and coordinates production and online sales activities for an internet retail store selling donated and new goods. This role supports the E-Commerce Store Manager in all aspects of eCommerce operations, including staff supervision, inventory management, online merchandising, and customer service.

Key Responsibilities

The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.

eCommerce Operations

• Assist the E-Commerce Store Manager in overseeing all aspects of eCommerce operations, including production, inventory management, and online sales.
• Perform opening and closing duties for the facility, ensuring the security of the building, funds, and computer equipment.
• Maintain and update online merchandising to optimize sales.
• Ensure adherence to operational standards, policies, and procedures.

Staff Supervision & Leadership

• Manage eCommerce staff in the absence of the E-Commerce Store Manager.
• Supervise subordinate supervisors and non-supervisory employees; ensure workflow coordination and smooth operations.
• Train, assign, direct, and evaluate employees; provide feedback, coaching, and discipline as necessary.
• Address complaints, resolve problems, and maintain accurate documentation for Human Resources and other departments.
• Foster a positive, professional, and collaborative work environment.

Communication & Compliance

• Provide excellent customer service to employees and customers.
• Coordinate with peers, subordinates, and other departments to ensure operational consistency.
• Represent Goodwill professionally at all times.
• Ensure compliance with company policies, safety rules, and applicable laws.
• Maintain required operational and HR documentation accurately and timely.
• Other duties as assigned.

Supervisory Duties

This position directly supervises eCommerce Associates and production staff in accordance with HOT Goodwills policies and applicable laws. In the absence of the E-Commerce Store Manager, the Assistant Manager assumes full supervisory responsibility for the department. Responsibilities include directing and prioritizing work, providing coaching and feedback, administering disciplinary action, and ensuring staff compliance with all safety protocols and company policies.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• A criminal background check is required.
• Must be willing to accept instructions and carry them out with minimal supervision.
• Must be able to work and cooperate with others.

Education and/or Experience

Minimum Requirements

• High school diploma or equivalent required; college coursework may substitute for retail experience.
• Minimum of two years experience in retail staff supervision.
• Experience working with a diverse population preferred.
• Strong interpersonal, organizational, and communication skills required.
• Creative and flexible problem-solving skills desired.

Knowledge, Skills, and Abilities

• Ability to read and interpret safety rules, operating instructions, and procedural manuals.
• Ability to write routine reports and correspondence and communicate effectively with groups.
• Ability to count money accurately and perform basic calculations (addition, subtraction, percentages, discounts, taxes, commissions).
• Ability to solve practical problems and adapt to situations with limited standardization.
• Strong leadership, organizational, and decision-making skills.
• Ability to follow written and verbal instructions accurately.

Core Competencies

• E-Commerce & Online Sales Operations
• Inventory & Shipping Management
• Leadership & Staff Development
• Accountability & Stewardship

Physical Demands

The physical demands described here are representative of those that may be encountered by an employee performing the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is typically required to:

• Regularly required to stand and walk for extended periods throughout the shift, with frequent bending, twisting, reaching, and use of hands and arms.
• Regularly required to lift and carry up to 30 pounds; occasionally required to lift and carry up to 50 pounds.
• Ability to visually inspect and evaluate merchandise and documentation; manual dexterity sufficient to handle merchandise, operate a computer, and process shipments.
• Ability to communicate effectively with staff, customers, and vendors; reasonable accommodation available for alternative communication methods.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The employee regularly works in an indoor eCommerce/warehouse environment and may be exposed to dust, lint, and animal hair from donated goods.
• Noise levels vary from quiet to moderate depending on operational activity.
• The employee may occasionally be exposed to moving machinery.

Discrimination Reports

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment and pregnancy), national origin, disability, age (40 years old or more), genetic information, military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.

Point of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | hr@hotgoodwill.org