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Skills
- Automotive Industryunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Diversityunmatched
- Federal Laws and Regulationsunmatched
- Food Safetyunmatched
- Loading/Unloadingunmatched
- Mathematicsunmatched
- Online Shoppingunmatched
- Order Deliveryunmatched
- Payment Processingunmatched
- Point of Sale (POS) Systemsunmatched
- Presentation/Verbal Skillsunmatched
- Pricingunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Resolve Customer Issuesunmatched
- Retail Managementunmatched
- Safety Processunmatched
- Safety/Work Safetyunmatched
- Shelf Displayunmatched
- Special Needsunmatched
- State Laws and Regulationsunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Warehousingunmatched
- Writing Skillsunmatched
- eCommerceunmatched
Description
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.MINIMUM
- Ability to work without supervision
- Ability to read shelf tags
- Excellent oral/written communication skills
- Basic math skills (i.e., counting, addition, and subtraction)
- Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines
- Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
- Initiate and complete selection process for customers' on-line orders
- Read and follow directions given in the note section
- Ensure quality and freshness of all items chosen
- Communicate with customers via a portable phone and respond to calls in a professional and timely manner
- Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
- Process the orders through the point of sale (POS) system
- Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
- Scan and bag orders on the go while following all bagging standards
- Communicate any substitutions or exceptions to customer's order at time of pick-up
- Maintain organization and cleanliness of staging areas and equipment
- Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
- Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
- Perform required opening and closing procedures
- Learn and adapt to new and improved processes
- Assist in training new e-Commerce team members
- Meet/exceed productivity standards
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Numbers & Facts
| Location | Eagle River, AK |
| Job Type | Part-time |