Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES
* Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
* Adhere to local, state, and federal laws, food safety procedures, and company guidelines
* Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
* Initiate and complete selection process for customers' on-line orders
* Read and follow directions given in the note section
* Ensure quality and freshness of all items chosen
* Communicate with customers via a portable phone and respond to calls in a professional and timely manner
* Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
* Process the orders through the point of sale (POS) system
* Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
* Scan and bag orders on the go while following all bagging standards
* Communicate any substitutions or exceptions to customer's order at time of pick-up
* Maintain organization and cleanliness of staging areas and equipment
* Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
* Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
* Perform required opening and closing procedures
* Learn and adapt to new and improved processes
* Assist in training new e-Commerce team members
* Meet/exceed productivity standards
* Ability to work cooperatively in high paced and sometimes stressful environment.
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
* Ability to act with honesty and integrity regarding customer and business information.
* Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
* Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS MINIMUM
* Ability to work without supervision
* Ability to read shelf tags
* Excellent oral/written communication skills
* Basic math skills (i.e., counting, addition, and subtraction)
DESIRED
* Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
$17.00 - $22.18 per hourK
Kroger Family of Companies