We have an exciting opportunity as a FT E-Commerce Coordinator in our new Greenvale Store! We are actively seeking a new team member who has experience working in E-Commerce with strong knowledge of the functions of a E-Comm Coordinator. This individual will create an outstanding customer experience through exceptional service within our online customer orders. With the assistance of a hand held computer, our E-Commerce Coordinators are responsible for assisting customers with their online orders, providing fast order picking services, and coordinating the store E-Commerce pickups and deliveries. This individual will also direct the E-Commerce clerks with daily tasks. (This position will train at one of our nearby stores until Greenvale opens in July).
Responsibilities:
• Will be responsible for selecting and gathering products for customers on-line orders in the most efficient manner with attention to freshness and quality. • Will initiate and complete selection process for customers on-line orders. • The E-Commerce team is responsible for assembling customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. • While shopping in-store, this position will scan and bag orders on the go while following all bagging standards. • Works with the E-Commerce team, communicating any substitutions or exceptions to customers order at time of pick-up. • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. • Adhere to local, state, and federal laws, food safety procedures, and company guidelines. • Receive customers orders and store products in optimal temperature zones. • Read and follow directions provided within the notes section of each order. • Ensure quality and freshness of all items chosen. • Retrieve each customers order from all staging locations and ensure order accuracy, load order into customers cars. • Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping. • Process the orders through the point of sale (POS) system. • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock. • Maintain organization and cleanliness of staging areas and equipment. • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce Supervisor. • Learn and adapt to new and improved processes. • Meet/exceed productivity standards. • Other duties and functions as assigned.
Requirements:
Must be at least 18 years of age. H.S. Diploma or equivalent. Ability to work without supervision. Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier. Ability to read shelf tags. Basic math skills (i.e., counting, addition, and subtraction). Excellent oral/written communication skills. Must have open availability to include M-F and weekends. Schedules will be made according to store need. Must be able to speak, read and understand the English language.
We offer a comprehensive benefits package including Medical, Dental, Vision, 401(K), 50% off lunch, 25% off in store shopping and more!