JOB DESCRIPTIONPosition Title E-Commerce Coordinator Reports to Store Director FLSA Status Non-ExemptPOSITION SUMMARYThe E-Commerce and Rewards Operations Associate support the stores online shopping and digital loyalty program to ensure seamless and positive customer experience. This role bridges in-store and online operations by fulfilling orders managing order accuracy assisting customers with digital tools and promoting digital savings programs such as the weekly ad coupons and rewards. The associate plays a key role in improving and optimizing customer service driving sales and increasing engagement in the digital platform.KEY ACCOUNTABILITIES1. Work with and assist the shoppers to ensure timely and accurate order picking packing and delivery including fulfilling orders.2. Verify order details substitutions and item availability to maintain high fill rates and reduce errors across all orders.3. Assist in maintaining accurate pricing and product listings within the stores eCommerce system.4. Communicate with store departments Deli Produce Bakery Floral Meat & Seafood to ensure orders are completed efficiently. 5. Coordinate with IT and Operations to resolve technical issues and optimize fulfillment workflows.6. Report recurring issues customer feedback and opportunities for process improvement to store leadership and e-commerce manager. 7. Assist E-commerce team on maintaining the image catalogue online. 8. Assist customers in navigating digital tools such as the stores app website and rewards program. 9. Encourage customers to sign up for the rewards program. 10. Maintain signage and marketing materials for digital promotions at key customers and associate touchpoints. Service desk entrance checkout breakrooms etc...CORE COMPETENCIES1. Digital Expertise Strong understanding of e-commerce platforms online merchandising and digital marketing strategies.2. Customer Focus Committed to creating a positive and efficient online shopping experience.3. Analytical Thinking Uses data and insights to drive decision-making and performance improvements.4. Collaboration Works cross-functionally with marketing operations IT and merchandising.5. Leadership Provides clear direction and support to e-commerce and store teams.6. Innovation Continuously seeks new ideas to enhance digital engagement and grow online sales.Position RequirementsHigh school diploma or equivalent.Previous experience in customer service retail or eCommerce preferred.Strong communication and problem-solving skills.Comfortable using mobile apps computers and digital systems.Positive attitude with the ability to multitask in a fast-paced environment.Flexible schedule with occasional evening weekend holiday availability or assisting other storesDiversity StatementAt Indiana Grocery Group we believe in diversity and inclusion and always value and treat everyone with dignity and respect. Our associates are passionate about providing excellent customer experiences and helping our associates grow. In order to sustain this culture we will welcome individuals who are diverse in race color creed religion sexgender sexual orientation gender identity or expression age marital status national origin ancestry disability veteran status genetic information or any other legally protected status. Also we are committed to sustaining a professional working environment where everyone feels welcome important and appreciated.