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E-Commerce Customer Support Representative

ICONMA, LLC

Johnston, IA

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JOB DETAILS
SALARY
$19.50 Per Hour
SKILLS
Agriculture, Call Centers, Case Management, Communication Skills, Customer Support/Service, Dealer Channel, Health Plan, Identify Issues, Information Technology & Information Systems, Microsoft Office, Microsoft Product Family, Presentation/Verbal Skills, Research Skills, Writing Skills, eCommerce
LOCATION
Johnston, IA
POSTED
13 days ago
Our client, an Agriculture Products company, is looking for an E-Commerce Customer Support Specialist for their Johnston, IA location.
 
Responsibilities:
  • Receive inbound calls and occasional emails from client customers and dealers regarding part orders or other items available for purchase on the company website.
  • Perform occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
  • Document every interaction effectively in our internal case management system
  • Approximately 15-20 calls/day
 
Requirements:
  • Call Center experience
  • 6+ months experience with customer service / support experience
  • Efficient researching / troubleshooting skills
  • Excellent written and verbal communication skills
  • Knowledge of agriculture, turf (mowers) and utility vehicles
  • Prior work experience in Agriculture or Technology dealer channels
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
  • Proficiency with Microsoft Office products
  • Willingness to work occasional overtime and holidays
  • Solid work history and proven dependability
 
Why Should You Apply?

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#mcb

About the Company

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ICONMA, LLC

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