E-Commerce - Key Account Manager

We are seeking a strategic and relationship-driven professional to manage key e-commerce accounts and help grow long-term business performance across major online retail partners. In this role, you will work cross-functionally to optimize assortment, strengthen account partnerships, improve execution, and support revenue growth through data-informed planning and disciplined account management.

What You Will Do

• Manage day-to-day relationships with key e-commerce accounts (Major Retailers:Home Depot, Lowe's, Amazon VC) and serve as the primary point of contact.
• Develop and execute account plans aligned with sales, margin, and growth objectives.
• Monitor account performance, identify trends, and recommend actions to improve results.
• Collaborate with marketing, operations, supply chain, finance, and product teams to ensure strong execution.
• Support product launches, promotional planning, pricing strategies, and digital merchandising initiatives.
• Analyze sales data, forecasts, and inventory levels to maintain healthy stock and maximize availability.
• Prepare business reviews, presentations, and performance updates for internal and external stakeholders.
• Identify opportunities to expand assortment, improve conversion, and increase account profitability.
• Resolve account issues promptly and professionally while maintaining strong partner relationships.
• Stay informed on e-commerce trends, marketplace changes, and competitor activity.

What We Are Looking For

• Bachelor’s degree in Business, Marketing, Sales, or a related field, or equivalent experience.
• 3+ years of experience in Key Account Management specifically managing major retail portals such as Amazon (Vendor Central/Seller Central), Home Depot, or Lowe's.
• Strong understanding of online retail operations, digital merchandising, and account management principles.
• Proven ability to analyze data and translate insights into clear recommendations.
• Excellent communication, presentation, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Comfort working collaboratively across teams and influencing stakeholders.
• Hands-on experience operating within ERP systems (NetSuite or Acumatica highly preferred) for inventory, order processing, and pricing management.
• Proven track record in B2B sales negotiation, P&L management, promotional strategies, and margin optimization for large retail accounts.

Preferred Qualifications

• Experience with major e-commerce platforms, online marketplaces, or omnichannel retail accounts.
• Knowledge of digital marketing, search optimization, and conversion drivers.
• Familiarity with forecasting, demand planning, or inventory management.
• Experience preparing executive-level presentations and business reviews.